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Message added by Kesha,

Hello everyone! I've shared all your concerns with our Product team, and they’ve given some updates, which you can read about here.

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Posted

If I select outside of my job/profession, then system just shows this :

Quote

Thanks for verifying your identity, which helps make our marketplace safer and more trustworthy for everyone. In the event that anything changes, you’ll always be able to edit your selection in the settings page.

without actually landing in ID submission page, is it alright or should I be concerned , @Kesha ?

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Posted
On 12/23/2024 at 11:37 PM, razu_md said:

why i cannot verify my identity? Kesha

 

Screenshot_1.jpg

Hi there!

This could be a technical issue. Have you reached out to CS for assistance yet?

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Posted
On 12/24/2024 at 1:51 AM, brand_new_art said:

I have single name, How to fill First name and Last name with the single name? @Kesha

Hey there! 

Unfortunately, there is no way to bypass entering a last name if you're trying to complete ID verification through the link. I recommend reaching out to customer service and explaining the situation. They will be able to assist you.

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Posted
On 12/18/2024 at 8:02 PM, Kesha said:

Hey sellers!

The European Union’s Digital Services Act (DSA) now requires all sellers to verify their identities to remain visible to clients in the EU. 

If you joined Fiverr before 2023 and still haven't completed the ID verification process, we strongly encourage you to do so as soon as possible to be DSA compliant. 

You will have until February 17, 2025, to complete the verification. Any users who do not provide the required identity verification by the deadline will lose visibility to the EU market and may no longer be able to work with them on the platform.  

Don’t wait, start the verification process today by clicking here

For more information on the Digitial Service Act regulation, visit the Help Center

Thank you @Kesha. I have done my verification. Thanks!

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Posted (edited)

Hi @Kesha, many thanks for brining clarity on this topic. I have submitted multiple times my ID card but seems like the validation software is not able to see it once I upload it. I already reached out to support also sending them my ID card to have a prompt validation of my profile but still no reply..Any advises on how to ? ensure the process goes smoothly? 

Also, I clicked on the link so sent to verify the ID and once I click on the the option of using fiverr "outside of my primary job or profession", I get the following confirmation. 

image.png.8c1e3d100a6ddb34121fc017aca3159c.png

Many thanks for help me out with this 🙂

Edited by luca_1000
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Posted
On 12/19/2024 at 1:13 PM, alhasib18970 said:

I joined Fiverr before 2023 but I have ID verification. Should I do it again now or is everything ok? How can I check that everything is correct, including my ID verification, so I don't have problems getting clients in the EU? I am clicking here but it shows *This page isn’t working*  

image.png

Is it solved? I am also facing this problem. 

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Posted

Hello @Kesha, I am a new seller, and I created my account a few months ago. Before uploading my first gig, I completed the identity verification process. However, I am still seeing a 'Verify' button, and I’m unable to proceed. Is this a glitch?image.png.6a4d83b29349bd9c0bdf072e0f01ed95.pngimage.png.693c0e37cf5fdda73c96c6a742910a9d.png

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Posted
On 12/27/2024 at 12:26 AM, Kesha said:

Hey there! 

Unfortunately, there is no way to bypass entering a last name if you're trying to complete ID verification through the link. I recommend reaching out to customer service and explaining the situation. They will be able to assist you.

I see many question with these. Thanks for the clarification.

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Posted
6 hours ago, mohammad975 said:

If my profile picture is different from my NID, then I will face any issue when I will try to verify?

Also my user name is different

So, your name and profile picture on Fiverr - both are FAKE?? 

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Posted

I'm in Nigeria and I just got notified about ID verification yesterday. I've tried using my Country's Permanent Voter's Card for the registration but unfortunately I haven't been able to successfully complete the registration as it keeps saying that the system is unable to identify my any identity card. I don't know how else to go about it

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Posted
On 12/29/2024 at 2:09 PM, cragpettys said:

Is this only for freelancer that got gigs?

Yes, this is for any freelancer who wishes to continue selling on the site. 

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Posted
On 12/31/2024 at 11:12 PM, mohammad975 said:

If my profile picture is different from my NID, then I will face any issue when I will try to verify?

Also my user name is different

Hi! 

I understand that your profile photo might not match the one on your NID. It's perfectly acceptable as long as both photos are of you. Please keep in mind that using a fraudulent profile photo, along with a fake name, violates our Terms of Service. 

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Posted
5 hours ago, coachgiftyy said:

I'm in Nigeria and I just got notified about ID verification yesterday. I've tried using my Country's Permanent Voter's Card for the registration but unfortunately I haven't been able to successfully complete the registration as it keeps saying that the system is unable to identify my any identity card. I don't know how else to go about it

Hi there! 

If you are using your Voter's Card, please ensure you upload both the front and the back of the card. 

Other acceptable forms of ID include a driver's license, passport, or ID card. 

If you continue to have issues with this, please contact Customer Support for further assistance. 

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