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Message added by Kesha,

Hello everyone! I've shared all your concerns with our Product team, and they’ve given some updates, which you can read about here.

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Posted
On 1/17/2025 at 1:07 PM, donnovan86 said:

Where is the issue, when they require you to go a bit left and then a bit right, and then they verify? I noticed that a newer ID helps, so if your passport is newer than your national ID, which was the case to me, it should work. I lost weight and my facial structure is different, so with the older national ID it did not verify at all. Hope that helps...

It was the phone App that was causing the interference. I suggested in the Feedback that in the verification instructions it would be helpful to suggest deleting the app or at least have a troubleshooting section. 

  • Like 3
Posted
On 12/19/2024 at 1:50 AM, wp_kid said:

I just verified & the process was so quick. I would suggest Fiverr add an icon or badge next to user profiles for verified identities, similar to the verification badges on Facebook or Twitte/x.

Yes, it sounds great, but I think it will be quite a hassle for clients to differentiate between the Fiverr Pro and the verified badge.

  • Like 1
Posted
On 1/2/2025 at 11:34 AM, coachgiftyy said:

I'm in Nigeria and I just got notified about ID verification yesterday. I've tried using my Country's Permanent Voter's Card for the registration but unfortunately I haven't been able to successfully complete the registration as it keeps saying that the system is unable to identify my any identity card. I don't know how else to go about it

I'm also from Nigeria, and I faced a similar issue. To my surprise, my seller profile was removed and I can't sell on Fiverr. I used my government voter's card. I already did the verification back in 2022 but I got the notification on January 13, 2025 to verify. I snapped the voter's card and the next is my identity not verified. I'm worried and depressed.

  • Like 1
Posted
22 hours ago, kazikazi123 said:

Hello

              I am having problem with ID verification. I have uploaded correct files but it said "Your verification failed. You won’t be able to sell on Fiverr at this time. For more questions contact Customer Support"

I guess many of us having same issue?

I'm facing the same issue 

  • Like 1
Posted

Dear Kesha,

I hope you are doing well. I’m reaching out with great concern as my identity verification process has failed, and all of my gigs on Fiverr have been paused. I am a Level 2 Seller on the platform, and I contacted Fiverr Support five days ago but have yet to receive a response.

I have provided all valid and accurate information along with clear photos, but the system did not detect my identity correctly and marked the verification as failed. I assure you that all of my documents are legitimate, and there is no issue on my end.

I kindly request your assistance in allowing me another attempt to verify my identity. This is very important to me, and I am confident that I can successfully complete the verification process.

Thank you for your time and understanding. I look forward to your support in resolving this matter.image.png.79f941371febd06412ffe5b6dbd28b28.png

  • Like 1
Posted

Dear Kesha,

I hope you are doing well. I’m reaching out with great concern as my identity verification process has failed, and all of my gigs on Fiverr have been paused. I am a Level 2 Seller on the platform, and I contacted Fiverr Support five days ago but have yet to receive a response.

I have provided all valid and accurate information along with clear photos, but the system did not detect my identity correctly and marked the verification as failed. I assure you that all of my documents are legitimate, and there is no issue on my end.

I kindly request your assistance in allowing me another attempt to verify my identity. This is very important to me, and I am confident that I can successfully complete the verification process.

Thank you for your time and understanding. I look forward to your support in resolving this matter.



image.png.4fd54c5df65d304b796f8ec21ee1c564.png

  • Like 1
Posted
18 hours ago, ahmedshaltout said:

I am not a customer support specialist, but thought I'd say a suggestion in case it helps. Did you try someone else's phone? Maybe there is a bug with the app interacting with the camera specifically on your phone.

Hi, I tried it on multiple browsers on my phone. I even checked my phone's camera permissions and they're fine too.

  • Like 1
Posted (edited)

@Kesha hi kindly help this varrifaction failed with me .then I submitted ticket to CS then a reply came after 12 hour about giving another chance for varification. When I tried to go to the dashboard to varrify again then varrify option was not opening although after 72 hours the varrify option became opened then this I initially decided to go to out side my primary job there was no requirement for additional documents then you are all set status came to my dashboard. This was done on Friday till today Monday my gigs are still restricted ,not live and I cannot create the offer .as a Level 2 seller this restriction torted me mentally and financially.my many new leads were coming to close .Ii was at the top of the search result page.it has passed 7 days .kindly help me or raffer my case to relevant department my ticket is 12752885 . I will be very thankful to you .I'll pray for you .I'll perform all additional requirements If CS required on my side. But I wanted my gigs live ASAP with level 2 status with same score

Edited by mudassirhass517
  • Like 1
Posted (edited)

I'm having the exact same issue. How is it possbile that hundreds, maybe thousands, of sellers are experiencing this problem? Please Fiverr update your system! I'm still waiting for a response. I can't see my gigs I can't see my stats and I can't create orders/gig/custom orders. 

UPDATE: I was able to complete the ID verification using the link in the first post of this thread. Apparently from the computer the process is slower and more difficult. Finally I can see my gigs and statistics (heavily dropped).

Edited by lorenzogtr
update
  • Like 2
Posted
On 1/14/2025 at 10:37 AM, desmond_aubery said:

b.  A second message followed to say that my Seller profile had been RE-INSTATED. When, pray tell, was my Seller profile de-instated? I had never been informed of a de-instation.

I was surprised as well. I've been wondering why my impressions have been dropping so significantly.

  • Like 2
Posted
13 minutes ago, strategist_ceo said:

I was surprised as well. I've been wondering why my impressions have been dropping so significantly.

I am also noticing the same issue. After I received the Re-Instated email, which didn't make sense because the verification process worked well and the account was never de-activated, however the impressions have dropped completely and it looks like the algorithm is shifting it all to the bottom..

  • Like 2
Posted

Hi @Kesha its been 7 days that my account was restricted and even after the verification on Wednesday, i haven't received any reply from the support neither my gigs were restored, my Ticket ID #12755101.

I know you guys are dealing with a lot of tickets, but clearly its been one stressful week both mentally & financially. I have clients waiting for me to send them the offer but its been no updates which is quite stressful. 

Please kindly update us, really hoping for the good update. 
 

  • Like 1
Posted
14 hours ago, indigo3ray said:

the impressions have dropped completely and it looks like the algorithm is shifting it all to the bottom.

Yeah, this month was the worst for me.. for the past 15 months?

  • Like 3
Posted

Hi @Kesha I know you have a lot of tickets going on, my account has been verified now since last Thursday, but I still don't have my gigs back, can't send out offers, nor my success score is back. Please fix this, it's very very frustrating 🥲 much appreciated! My ticket Re: 12754708 and account fiaaddicks_mlg 

  • Like 1
Posted (edited)
 

Dear Members,

I hope this message finds you well. I have been attempting to verify my identity using the link provided in the email and through the security box. However, I am encountering an issue where it states, "Session expired, please try again."

I have been trying to resolve this over the past two days without success. I have attached a screenshot for your reference.

Thank you for your assistance. I look forward to your response.

Best regards,
Abid

guru verification.png

Edited by guru_deslgn
  • Like 1
Posted
On 1/20/2025 at 11:49 AM, itsdaltonm said:

Hi, I tried it on multiple browsers on my phone. I even checked my phone's camera permissions and they're fine too.

Same me. I also tried with multiple devices but My identity failed. There is no issue in my end, But the Fiverr system is not detecting my identity card. 

  • Like 1
Posted
56 minutes ago, guru_deslgn said:
 

Dear Members,

I hope this message finds you well. I have been attempting to verify my identity using the link provided in the email and through the security box. However, I am encountering an issue where it states, "Session expired, please try again."

I have been trying to resolve this over the past two days without success. I have attached a screenshot for your reference.

Thank you for your assistance. I look forward to your response.

Best regards,
Abid

guru verification.png

Bro try and go to the verification centre directly, if it still persists go all the way back to that part where the form initiates. I also encountered the same issue Then you will be good. shoot me a DM if you don't get it. I know how stressful it is. I have been into this for a entire week

  • Like 2
Posted
1 hour ago, hdr_tanveer said:

My id reinstated now, i have again tried then it got verified. image.png.6446847ed5f039dfb2c98ad288396610.png

@hdr_tanveer i have got the same issue, but my account hasn't been reinstated, how much time its taken on your case. 

  • Like 1
Posted (edited)
3 hours ago, hdr_tanveer said:

My id reinstated now, i have again tried then it got verified. image.png.6446847ed5f039dfb2c98ad288396610.png

Great Congratulation ❤️ Can you guide us what you did. Because many of seller are facing this issue. I guess you opted outside my primary profession and you get the window of all set. Please update us proper way it has been a tough period for all of us.

 

Did you try again? if yes then outside or as a side? Or You account reactivated automatically after last attemp when you received the all set option.

Edited by seo_hacker09
  • Like 1
  • Up 1
Posted

Hello everyone! I've shared all your concerns with our Product team, and they’ve given some updates, which you can read about here.

  • Like 2
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