Important ID Verification Update

[jamalaszj]

How can I re-verify my identity?

[jamalaszj]

How can I verify my identity again? I have the same problem

[coconut_art]

create a ticket to support stuff and explain ur problem after it wait for them to reply to u and follow their instruction .

[mateopalladino]

On 1/17/2025 at 6:54 PM, domuh_ said:

Hi @Kesha I have verified my account after the customer support gave me the chance to verify my account. I got the notification that i am all set. But my account is still hasn't reinstated neither can i get access to my gigs. 

My ticket #12755101 got updated after 3 days that the customer support has received your request but still no update on the ticket.


I have one of my client waiting to send him the bill for his work & i am waiting to get my account reinstated. Its been hurting me emotionally & financially both.

I have the exact same issue 😪 waiting for customer support's reply 

[prema_singh]

i am still facing session timeout window while verfication.. not sure it means. no clear indication.

Not sure what's going on with Fiver...Not able to manage it seems.

[kazikazi123]

Hello

              I am having problem with ID verification. I have uploaded correct files but it said "Your verification failed. You won’t be able to sell on Fiverr at this time. For more questions contact Customer Support"

I guess many of us having same issue?

[itsdaltonm]

Hello, I am a new seller. I paid the $20 to join Kickstarter so I could do the ID verification. However, after I press consent to have the camera turned on and take a picture of my ID, the camera NEVER turns on and it then says ID verification failed. This has cost me my first sale where I was not verified a buyer was given issues with completing their order and they gave up. I have opened a ticket but please help me. 

[hdr_tanveer]

11 hours ago, fiaaddicks_mlg said:

 

Yes correct, outside my primary profession

I chose that and it said i was all set, but still, my gigs aren't reinstated. How long will it take to reactivate. I have a client waiting for me for the offer.

I haven't received any notification that I am verified. its just a prompt.

Edited January 19 by hdr_tanveer

[rankerup]

Thank you so much for sharing this valuable content

[t4ke0_]

18 hours ago, seo_hacker09 said:

Did you gigs back or not yet?

Yes, they were back in few minutes after the verification is done

[seo_hacker09]

9 minutes ago, t4ke0_ said:

Yes, they were back in few minutes after the verification is done

Did you opted outside my primary profession? Did you upload any document or you get the notification of All set after choosing outside my primary profession

[priyank_mod]

6 minutes ago, seo_hacker09 said:

Did you opted outside my primary profession? Did you upload any document or you get the notification of All set after choosing outside my primary profession

Shouldn't people opt for TRUTH instead of finding tricks to fool the system?? 

[t4ke0_]

 

35 minutes ago, seo_hacker09 said:

Did you opted outside my primary profession? Did you upload any document or you get the notification of All set after choosing outside my primary profession

I have chosen (outside my primary profession) as I use Fiverr as a side hustle.

And I didn't have to upload any documents for that.

[ahmedshaltout]

7 hours ago, itsdaltonm said:

Hello, I am a new seller. I paid the $20 to join Kickstarter so I could do the ID verification. However, after I press consent to have the camera turned on and take a picture of my ID, the camera NEVER turns on and it then says ID verification failed. This has cost me my first sale where I was not verified a buyer was given issues with completing their order and they gave up. I have opened a ticket but please help me. 

I am not a customer support specialist, but thought I'd say a suggestion in case it helps. Did you try someone else's phone? Maybe there is a bug with the app interacting with the camera specifically on your phone.

[mudassirhass517]

@t4ke0_ but my gigs are not showing even varification has done  and you are all set status showing I did varification on friday but gigs are not living and even I cannot create the offer

Edited January 19 by mudassirhass517

[arifursdev]

8 hours ago, itsdaltonm said:

Hello, I am a new seller. I paid the $20 to join Kickstarter so I could do the ID verification. However, after I press consent to have the camera turned on and take a picture of my ID, the camera NEVER turns on and it then says ID verification failed. This has cost me my first sale where I was not verified a buyer was given issues with completing their order and they gave up. I have opened a ticket but please help me. 

for me after giving it access to camera, it  says "Couldn't access camera". the app fiverr is using is full of bugs.

and I have tested browser camera permission on online browser camera testing websites, its works perfectly, there is nothing wrong with my phone, using latest version of chrome browser in mobile + pc as well.

[ashraf_engr]

Helpful post and important update. Thanks.

[coconut_art]

1 hour ago, mudassirhass517 said:

@t4ke0_ but my gigs are not showing even varification has done  and you are all set status showing I did varification on friday but gigs are not living and even I cannot create the offer

create a ticket to support stuff and tell them about it also include a screenshot, i believe they will be able to solve the problem .

[mudassirhass517]

@coconut_art CS  is not replying;the issue is this .I think they are handling a lot of tickets

Edited January 19 by mudassirhass517

[mateopalladino]

I just got a reply from CS after 4 days. I am afraid it hasn't solved my issue yet but rest assured they are responding, I am afraid there is no other workaround than to wait. 

[coconut_art]

36 minutes ago, mudassirhass517 said:

@coconut_art CS  is not replying;the issue is this

they will reply just wait patiently as they are handling lots of tickets .

[mudassirhass517]

Hope for the best

[mudassirhass517]

Hope for the best

[seo_hacker09]

1 hour ago, mateopalladino said:

I just got a reply from CS after 4 days. I am afraid it hasn't solved my issue yet but rest assured they are responding, I am afraid there is no other workaround than to wait. 

Generic Reply? Are you facing account suspension issue? 

[shuvho_sarkar]

Thank you so much for these tips😊