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I have a client that purchased a custom package with multiple study sessions with me. That client chose the session date and time from my calendar. He was a no-show for the first session. He chatted me only after I sat on Zoom for nearly 30 minutes. He said something came up. I said I understand that life happens, so let's reschedule. He chose another date and time from my calendar, and the exact same thing happened again. However, he only chatted that he forgot the time and did not respond to my suggestion that we just get started then or reschedule. 

What should I do here? I'm trying to be flexible for the client, but this is very unfair to me. And in the future, is it best practice to have a no-show clause in my custom offer? "No-shows will still be charged." Or something like that? How would you handle this? 

No-show clients

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