Add-on pricing issue

[selinavoiceover]

After the original order has been placed, how is it that voice over clients are able to purchase an add-on, -at a price much lower than what I usually charge (10 USD per 50 words) ? And how can I change that setting ??? I've combed through all the pricing details for that gig, at no point am I offering this pricing.

[priyank_mod]

At the bottom of the order page, you have the option to "offer extras" - you can send a custom quote on the order page along with scope fo work and additional amount. Buyer will get the link to make the payment and additional amount will get added to the original order amount.

You can also increase order duration using same feature like add a day or two extra to the order duration while sending the custom quote. 

[selinavoiceover]

Hy Priyank_Mod !

Thank you for getting back to me. I'm having a look at the bottom of the order page, but I'm not seeing this particular extra, that the buyer seems to be able to select. See screenshot. The buyer placed an order for an extra called 'I will Additional 50 words' for 10 USD. Not seeing this in this list...

[selinavoiceover]

Further screen shot:

[mandyzines]

It's not in your add-on section; it's under the "pricing" tab when you edit your gig. Although, I've never seen a notification like that. Weird. 

 

Edited December 11, 2024 by mandyzines

[selinavoiceover]

Thank you ! I've just had a look at that- and I'm still not seeing this '10 USD for 50 words' offer anywhere... t shows as being priced at 50 USD for 50 words, the way I see it !

[mandyzines]

@selinavoiceover At any point in the past, did you have an extra that was $10 for an additional 50 words?

 

Edited December 11, 2024 by mandyzines

[selinavoiceover]

Yes, I did ! I used to have it for 10 USD, but that was over a year ago........ 

[mandyzines]

1 minute ago, selinavoiceover said:

Yes, I did ! I used to have it for 10 USD, but that was over a year ago........ 

It's a bug. Sometimes the system holds on to deleted add-ons. Email support@fiverr.com. 

 

 

Edited December 11, 2024 by mandyzines

[selinavoiceover]

Thank you so much. I'm relieved to hear this is solvable. !

[jobair_security]

yes, thank you so much