Id validation

[jesus_arreola]

Probably a noob question, but here it goes.I drafted two gigs to start on fiverr, and my phone number is verified, but I´m stuck in Identity verification, the pop-up window gives me two chocies, a QR code or a SMS. The thimng is the QR code is blank (only fiverr logo appears) and I don´t receive any SMS (tried a few times until I got a 24 hours cool down message to try again).

Am I doing something wrong? Is there another way to get the veryfication link?

[ataul_haq]

Contact Support team to get proper solution. 

[jobair_security]

Please contact Fiverr support

[jesus_arreola]

Already contacted, 1st reply was quick, still no solution but I'm hopeful. Thanks!

[jesus_arreola]

Solved!