Fiverr Canceled an Approved 5 Start Order

[mateusbl]

I worked in one order and the buyer was satisfied with the project.

He approved the order with 5 star review, and YES after 8 MINUTES the order was cancelled by customer support without I know the reason.

What's is going on with Fiverr? Is this a bug? @Kesha

 

 

Edited December 10, 2024 by mateusbl

[priyank_mod]

Probably buyer was flagged for suspicious activity and buying behaviour. 

Raise a ticket and present your case to support. 

[smartdezigns]

Check if that buyer's profile is still active or not. If not, then that buyer might have been banned by Fiverr. 

[mateusbl]

3 hours ago, priyank_mod said:

Raise a ticket

2 hours ago, smartdezigns said:

is still active or not

Seems to be part of the new Fiverr Process: lack in support via a robot Ai chat, the customer support just canceled the order without analyse deep that the order was made as per requirements. 

The new CS process ticket is cancel the orders by themself, this is the Maximum Super Buyer Order Satisfaction Protection System

"If you complain maybe they will look at it"

I still don't understand why they canceled an order Approved by the buyer, with a great review 🤡

 

Edited December 10, 2024 by mateusbl

[donnovan86]

21 minutes ago, mateusbl said:

I still don't understand why they canceled an order Approved by the buyer, with a great review 🤡

 

Is the buyer still on Fiverr? If he's not, he did a refund via his payment method and Fiverr automatically closes their account. Since this happened very quickly after the review process, it certainly seems like that's the issue. Unless the buyer is still on the platform, in which case it could be something else. The order can be canceled if the buyer did a refund for it, so it was never paid for... 

 

Edited December 10, 2024 by donnovan86

[mateusbl]

2 minutes ago, donnovan86 said:

Since this happened very quickly after the review process

Is not a refund problem. Is a Customer Support Problem in only 8 minutes they went to the conclusion that I did not delivered the order properly. And they said if I believe the cancellation was not the right I need proof it 🤣

In other words: they did not analysed the order, nothing was checked. This is why in 8 minutes was canceled even being approved by the buyer.

How sad the things are going with Fiverr and Customer Support, probably was some Artificial Intelligence that canceled the order.

 

[donnovan86]

29 minutes ago, mateusbl said:

Is not a refund problem. Is a Customer Support Problem in only 8 minutes they went to the conclusion that I did not delivered the order properly. And they said if I believe the cancellation was not the right I need proof it 🤣

 

Maybe he went to support and complained behind your back. Who knows.. There are many great buyers on Fiverr, but also sketchy ones.

[priyank_mod]

48 minutes ago, mateusbl said:

Is a Customer Support Problem in only 8 minutes they went to the conclusion that I did not delivered the order properly.

Most likely it was automated. Support won't cancel the orders in 8 minutes, their average response time is longer than an hour for sure. 

Can you open/access buyer's profile? Is your review visible on buyer's profile??

[smartdezigns]

1 hour ago, mateusbl said:

I still don't understand why they canceled an order Approved by the buyer, with a great review

Still, we all need to know one thing: Is that buyer's profile still active on Fiverr or not? Let us know so that we can understand your situation better. 

[mateusbl]

36 minutes ago, priyank_mod said:

Most likely it was automated

 Is impossible to analyse an order in only 8 minutes... nothing was analysed inside the order. This is the new process of Fiverr they cancel and you need complain to prove your are right!

26 minutes ago, smartdezigns said:

Is that buyer's profile still active on Fiverr

Is active. The Customer Support simple canceled without analyse... looks like more some "Artificial Intelligence"

[smartdezigns]

4 minutes ago, mateusbl said:

Is active. The Customer Support simple canceled without analyse... looks like more some "Artificial Intelligence"

Discuss with Fiverr Support again and ask for a compensation too if you are eligible for it. Provide them evidences/proofs that you completed an order according to buyer's requirements.

[mateusbl]

Just now, smartdezigns said:

Provide them evidences/proofs that you completed an order according to buyer's requirements.

In 8 minutes they went in favor of buyer, but as a Seller I'll be here waiting for +12 hours to get some answers from Customer Support 🤣

[hkabir51]

4 hours ago, smartdezigns said:

If not, then that buyer might have been banned by Fiverr. 

If buyer is banned then will fiverr pay him ? where as he already completed the order.

[smartdezigns]

7 minutes ago, hkabir51 said:

If buyer is banned then will fiverr pay him ? where as he already completed the order.

Depends on his case and if they feel/see that he is eligible for compensation then they will.. 

[mateusbl]

After provide the proof of work Fiverr paid me back. Still crazy to think it required almost 10 hours to get a solution, while they simply canceled it in 8 minutes without analyse the order. @smartdezigns @priyank_mod @donnovan86

[maitasun]

3 hours ago, smartdezigns said:

Still, we all need to know one thing: Is that buyer's profile still active on Fiverr or not?

 

3 hours ago, priyank_mod said:

Can you open/access buyer's profile?

The buyer's account is active, and their review is showing as cancelled on @mateusbl's profile

3 hours ago, priyank_mod said:

Is your review visible on buyer's profile??

Nope. @mateusbl's review doesn't show up on the buyer's profile.

[mateusbl]

1 minute ago, maitasun said:

review doesn't show up on the buyer's profile

Yes, in canceled orders we can not review the buyers #CRAZY

[maitasun]

1 minute ago, mateusbl said:

Yes, in canceled orders we can not review the buyers #CRAZY

So the order was cancelled even before you had the chance to review your buyer????? 😳

That's nuts!!! 😑

[mateusbl]

5 minutes ago, maitasun said:

you had the chance to review your buyer?

Well I think it was so quickly, in only 8 minutes they canceled the order... when I opened it I was able only to reply his feedback. But I can not review him 🙄 At any case I have nothing to complain about the buyer, from beginning to end he expressed be satisfied 🤔

[maitasun]

1 minute ago, mateusbl said:

Well I think it was so quickly, in only 8 minutes they canceled the order... when I opened it I was able only to reply his feedback. But I can not review him 🙄 At any case I have nothing to complain about the buyer, from beginning to end he expressed be satisfied 🤔

Well, at least you got paid and a 5* review.

[donnovan86]

35 minutes ago, mateusbl said:

After provide the proof of work Fiverr paid me back. Still crazy to think it required almost 10 hours to get a solution, while they simply canceled it in 8 minutes without analyse the order. @smartdezigns @priyank_mod @donnovan86

Clearly the dude asked for his money back and his account was removed. That's why the order was canceled. I had this happen myself and having a refund a few minutes after the order seems the most plausible thing. 

[vickiespencer]

1 hour ago, donnovan86 said:

Clearly the dude asked for his money back and his account was removed

The buyer's account was not removed. 

 

[devshawn_sales]

I will advice that you confirm to know if the buyer's account is still active on fiverr.
1. If no, it means he probably got flagged for violating Fiverr's policy such as plagiarism, miscommunication, or unauthorized use of third-party content.
2. If yes, He might have cancelled before discovering that something is probably not right about the delivery and felt like taking that step before it's too late. If this is the case you can reach out to the buyer to gather intel.
3. Another thing you can do is to gather evidence like screenshot of the review and ratings, chats with the buyer where he confirmed that the service was up to par or related conversation (you know what i mean). Approach Fiverr customer support with these evidence (be polite and professional) Mention that the order was approved with a 5-star review and emphasize your confusion over the abrupt cancellation.
4. Finally, Learn and move on. Unfortunately, some situations might not resolve favorably. Focus on learning from the incident and improving your profile to attract reliable clients.

[priyank_mod]

9 hours ago, maitasun said:

The buyer's account is active, and their review is showing as cancelled on @mateusbl's profile

Yes, I'd check both but I didn't wish to come across like a stalker. 🙈😹

So I thought it would be polite to ask him on the topic!