Account Flagged and Level Put on hold without doing anything

[madhur29]

Dear Fiverr Support Team,

I hope this message finds you well. I am reaching out regarding a warning I received on my account related to an assignment-based task, which has resulted in my level progress being put on hold. This situation is deeply concerning for me as I rely entirely on freelancing to support my family. As the sole breadwinner, any restrictions on my account directly impact my ability to provide for them.

I would like to kindly request clarification on the following:

1. Reason for the Warning: Could you please specify the exact reason for the warning? Understanding this will help ensure I avoid such issues in the future.
2. Impact on Level Progress: How does this hold affect my ability to progress on Fiverr, and what can I do to resolve it?
3. Review and Resolution: Is it possible to review the hold and lift it after I take corrective action or provide further details?

I want to emphasize that I have always strived to follow Fiverr's policies and have never knowingly done anything to violate them. I am committed to adhering to all guidelines and maintaining the highest professional standards.

This situation is causing significant stress, not only professionally but also personally, as my family depends entirely on the income I generate through Fiverr. I sincerely hope you can investigate this matter further and provide a resolution so I can continue contributing meaningfully to the Fiverr community.

Thank you for your understanding and assistance. I look forward to your response.

[Lena]

On 12/5/2024 at 7:18 AM, madhur29 said:

@LenaI have tried to reach out to customer care as well but they have not replied for the last 2 days

Hello @madhur29 

Please be patient. Our Customer Support will contact you as soon as possible. There might be a slight delay in response as we are currently experiencing a surge in the number of tickets. We are sorry if this caused any inconvenience.

We appreciate your understanding and patience.

[priyank_mod]

Fiverr Support is NOT on the forum, you need to raise a ticket or continue conversation on the existing ticket. 

[madhur29]

@priyank_mod i tried reaching out there as well but they didn't reply for 24 hrs and when they replied it was unrelated to the existing query so i though what would be the community thoughts!

[madhur29]

@filipdevaere
 

Thank you for your observation. While it may appear that I have a limited number of reviews, it's worth noting that not all clients leave feedback, and I often work on small-scale projects due to the financial constraints of my clientele.

As someone from India, where the cost of living is lower compared to some other countries, I am grateful for every opportunity Fiverr provides me. Even smaller projects make a significant difference in supporting my family.

I am continuously striving to expand my portfolio, improve my services, and attract larger projects. Fiverr has been a lifeline for me, and I’m committed to making the most of this platform to create a better future.

Thank you for your understanding, and I appreciate any suggestions you might have to help me grow further.

[arefinemunna3d]

4 hours ago, madhur29 said:

Dear Fiverr Support Team,

I hope this message finds you well. I am reaching out regarding a warning I received on my account related to an assignment-based task, which has resulted in my level progress being put on hold. This situation is deeply concerning for me as I rely entirely on freelancing to support my family. As the sole breadwinner, any restrictions on my account directly impact my ability to provide for them.

I would like to kindly request clarification on the following:

1. Reason for the Warning: Could you please specify the exact reason for the warning? Understanding this will help ensure I avoid such issues in the future.
2. Impact on Level Progress: How does this hold affect my ability to progress on Fiverr, and what can I do to resolve it?
3. Review and Resolution: Is it possible to review the hold and lift it after I take corrective action or provide further details?

I want to emphasize that I have always strived to follow Fiverr's policies and have never knowingly done anything to violate them. I am committed to adhering to all guidelines and maintaining the highest professional standards.

This situation is causing significant stress, not only professionally but also personally, as my family depends entirely on the income I generate through Fiverr. I sincerely hope you can investigate this matter further and provide a resolution so I can continue contributing meaningfully to the Fiverr community.

Thank you for your understanding and assistance. I look forward to your response.

@madhur29 Fiverr has very nicely presented the account flagged and level of the system here, you can click on the link to see it. Fiverr's level system

Edited December 4, 2024 by arefinemunna3d

[madhur29]

@LenaI have tried to reach out to customer care as well but they have not replied for the last 2 days