How do I remove the negative impact on my gig?

[tuli_pro]

Hello,

I am starting a new journey on Fiverr and have completed 22 orders. Sorry to say, now down my gig click, impression and see a negative impact. Please help me, solve this problem.

My gig is Here: https://www.fiverr.com/s/jjPYwRv

Thank you so much all! 

[uk1000]

You can read about it here: https://help.fiverr.com/hc/en-us/articles/21965360854673-Success-score

It's probably at least partly because some buyer are giving a low rating for "how satisfied are you with this delivery." (or something like that) when giving the private ratings. For 'conflict free orders' I think someone said that asking for extensions might affect that (maybe that's the "frequency and nature of reported disputes" bit - if you keep asking for extensions or something like that).

From the link above:

Quote

Client satisfaction

Beyond ratings, this key area examines different data points from reviews you received, along with other stats that reflect how happy clients are with the overall order experience.

Best practices:

Understand needs: Ask questions to ensure a clear understanding of client requirements.

Maintain communication: Regularly update clients on progress and address any concerns.

Exceed expectations: Deliver more value than expected to leave a lasting positive impression.

Quote

Conflict-free orders

Evaluates the frequency and nature of reported disputes and related issues during the order process. 

Best practices: 

Set clear expectations: Clearly define your services and limitations on your Gig page.

Respect client concerns: Approach client concerns with empathy and offer solutions.

Maintain positive and polite communication: Keep interactions with clients polite and professional, ensuring a positive experience.

Edited December 4, 2024 by uk1000