My Account Was Disabled – I Take Full Responsibility but Need Advice

[ahsan__designer]

Hello everyone,

I’m reaching out for advice regarding a serious issue with my Fiverr account. Recently, my account was disabled because my brother, who helps me manage the account during different time zones, shared our WhatsApp number with a client. While he was unfamiliar with how strict this rule is, I fully acknowledge that this is my responsibility since the account is under my management.

I’ve completed over 400 orders on Fiverr with great feedback, many repeat clients, and a consistent track record of professionalism. At the time my account was disabled, I had ongoing projects, including a critical multi-order packaging family design. This project requires completing all connected orders, and without finishing them, significant time, effort, and resources will be wasted.

I’ve already reached out to Fiverr Support, apologized sincerely, and provided assurances that this was an isolated mistake. I also outlined the steps I’ve taken to ensure this never happens again. Unfortunately, my initial appeal was denied.

Have any of you dealt with a similar situation? What steps can I take to potentially get Fiverr to reconsider? I want to emphasize that I take full responsibility for the mistake, and I’m just looking for guidance on how to approach this.

Thank you for any insights or advice you can share.

[Lena]

Hello @ahsan__designer 

We are sorry to hear your account was disabled. It’s clear that you’re taking full responsibility, and that’s an important first step. Unfortunately, here on the Forum, we are not able to provide answers or help to all Fiverr account-specific questions. Only our Customer Support can assist you with an issue like this. Please stay in communication with our CS and we truly wish you the best in resolving this issue. 

We appreciate your understanding.