My account got temporarily disabled

[shahria19]

Don't Ignore Please......

Hello the community. On 21 November I got an email to reset my password. Then I changed my password cause I was unable to log in without changing the password. Then I asked Fiverr support team to inform me why I had to reset my password. They just disabled my account temporarily. I informed them about that. They asked me to give the following details: The registered phone number, The answers of the security questions, And my payoneer customer id. I provided everything and they just replied me once to give a screenshot of my full pc virus scan result. I provided that also. And then they stopped responding me. Today is 28 November. I did not receive any email from them yet. I tried by opening a new ticket. But no reply. Don't know why is this happening. They did not do it before with me.

2 months ago my pc and mobile got malware attack and my fiverr account was hacked. Then they disabled my account permanently. Then I explained everything and they restored my account. But this time I am not getting any reply. I don't know what is happening. Can anyone suggest what can I do? I am an well reputed seller in my niche. 
And I am at level 2 from few months. What can I do now? My career is only the fiverr. Is there any fiverr stuff please help. And also the experienced freelancers pleas help. I have some fund which are being cleared soon. I need my account back. It was a hard work to reach in this position. I have done reset of my pc and and going to use a new phone to use fiverr only for the best security. Please help.....

Edited November 28, 2024 by shahria19
To add screenshots

[Lena]

Hello @shahria19 

We understand you are worried about your account, but please don't be. Know that your ticket is open and is currently being handled by our Customer Support. They will reach out to you soon. We kindly ask for your patience as we require time for a thorough review. Please avoid opening additional tickets, as it will be difficult to keep up with multiple requests. 

We appreciate your understanding and patience.