Why Is My Success Score Stuck?

[shahzadaseo]

Hello Fiverr Community,

I've noticed that my Success Score has been stuck at 6 for some time now, even though I've consistently delivered orders with positive feedback and maintained a good completion rate.

I've checked my performance metrics, and everything seems fine, including the following:

• On-time delivery
• Positive reviews
• High response rate

Despite this, my Success Score hasn't changed. I'm curious if anyone else has experienced this issue or if there are specific factors I might be overlooking.

Could this be related to Fiverr's evaluation system or a possible platform update? Any advice or insights on how to resolve this would be greatly appreciated.

Thank you!

[smartdezigns]

2 hours ago, shahzadaseo said:

Hello Fiverr Community,

Question: Have you ever discussed this issue with your Success Manager (if you've a Premium Seller Plus Membership)?

[priyank_mod]

Search and read on the forum, there are literally 100s of posts with detailed discussions!! 

[vickiespencer]

10 hours ago, shahzadaseo said:

I've checked my performance metrics, and everything seems fine, including the following:

• On-time delivery
• Positive reviews
• High response rate

Auto-completed orders negatively affect your SSS. Buyers can also leave private reviews, which can hurt your SSS if they are not good. 

[shahzadaseo]

46 minutes ago, smartdezigns said:

Question: Have you ever discussed this issue with your Success Manager (if you've a Premium Seller Plus Membership)?

Not Discussed yet. But I have scheduled call with him.