Where's tech support Seller Plus?

[danilakolonitsk]

I ran into a problem after purchasing Seller Plus!!!

I was sent a manager who was last active 7 months ago, I can't see his profile, messages are not getting through.

At the same time neither chatbot nor in the knowledge base there is no data about it. In the technical support section there is no possibility to contact technical support.

I was just screwed!  What should I do? How can I contact fiverr tech support?

[katakatica]

36 minutes ago, danilakolonitsk said:

I was sent a manager who was last active 7 months ago, I can't see his profile, messages are not getting through.

 

I'm a little confused - are you sure this was your manager? It looks like you were trying to order something from them (or was that just while trying to connect with them?) 

CS can be reached through th eir email, which I believe is 

support@fiverr.com

There should also be an option to reach them through the chatbot, but this might be easier .

 

[priyank_mod]

On 11/14/2024 at 1:06 AM, danilakolonitsk said:

I ran into a problem after purchasing Seller Plus!!!

I was sent a manager who was last active 7 months ago, I can't see his profile, messages are not getting through.

At the same time neither chatbot nor in the knowledge base there is no data about it. In the technical support section there is no possibility to contact technical support.

I was just screwed!  What should I do? How can I contact fiverr tech support?

It seems like you have been scammed where a scammer pretended to be a Seller Plus Manager!! And someone possibly sold you a fake seller plus membership too. 

This is NOT HOW Fiverr sends emails with such contact buttons for Success Managers. They are not accessible via chats either like this. 

@ana_tomy Request you to check on this. Thank you. 

[ana_tomy]

Hi all, thanks @priyank_mod and @katakatica for stepping in to help with this ☺️

@danilakolonitsk, so sorry for the confusion, I see that Niall contacted you earlier today and explained this all. I truly hope your account becomes eligible for the Premium program in no time. If you have any additional dilemmas or need help with anything else, feel free to let the CS team know and they'll be happy to look into all of it. Good luck 🍀

[danilakolonitsk]

On 11/13/2024 at 11:15 PM, katakatica said:

I'm a little confused - are you sure this was your manager? It looks like you were trying to order something from them (or was that just while trying to connect with them?) 

CS can be reached through th eir email, which I believe is 

support@fiverr.com

There should also be an option to reach them through the chatbot, but this might be easier .

 

 

support@fiverr.com doesn't work either, no matter what I write they send me the same response template.

Is there any way to contact tech support directly? without AI, bots and other nonsense? maybe there is a mailbox or phone number of these cheaters?

[katakatica]

8 hours ago, danilakolonitsk said:

support@fiverr.com doesn't work either, no matter what I write they send me the same response template.

Is there any way to contact tech support directly? without AI, bots and other nonsense? maybe there is a mailbox or phone number of these cheaters?

I've generally had good luck with CS, you just need to ask them to read what you wrote carefully. 

But what are they seeing exactly? Are they telling you to reach out again? Or...?