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Hello Community, I understand how boring new comments about success score can be since there are enough post already hence, I have restrained myself for about 3 weeks not to speak about it but sort things out privately. I reached out to CS, got a 'partially satisfactory' response, moved on but then things keep getting worse even today. 

I read Fiverr articles on success score frequently coupled with the lessons from community post here about success score so I'm quite knowledgeable about the do's and don't. I had a gig with an 8 success score, got 2 orders on same gig in a week, everything went perfect, and in fact, were my best orders. These clients willfully promised to market my gig to their colleagues as they had a very pleasant experience working with me. Both left tips, very positive rating and lengthy reviews amongst other good indicators. 

Surprisingly, my success score on this gig dropped from 8 - 5 and that was super saddening and confusing. I reach out to support a week ago, had a few discussions and I moved on. I have just checked the gg again today and it's down to 4. This is bewildering. Even if it's assumed that they left an unimpressive private review (an excuse I'll consider dodgy from Fiverr in this particular situation - they never said that to me though), is the success score so trivial that it would take one private review to get a success score from 8 to 4? 

it's gone from 8 - 5 three weeks ago and then 

, dipped to 4 today. I'll appreciate an experienced counsel please. 

I'm deeply troubled especially when very excellent orders get my success score from 8 - 4

, what then happens on orders that may be a little challenging. I may check tomorrow and see 2. Could it be a bug? 

Of course, I'm going to lose my seller level, but that doesn't bother me much. I strive to do things right so I know I'll get back on track but then, it feels like I could be fighting a bug and that's never going to look good. Any experienced advice please? 

Account Bug? Gig success score suddenly dips from 8 - 4 in a week without a new order.

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