Account Bug? Gig success score suddenly dips from 8 - 4 in a week without a new order.

[sirtee7]

Hello Community, I understand how boring new comments about success score can be since there are enough post already hence, I have restrained myself for about 3 weeks not to speak about it but sort things out privately.  I reached out to CS, got a 'partially satisfactory' response, moved on but then things keep getting worse even today.

I read Fiverr articles on success score frequently coupled with the lessons from community post here about success score so I'm quite knowledgeable about the do's and don't. I had a gig with an 8 success score, got 2 orders on same gig in a week, everything went perfect, and in fact, were my best orders. These clients willfully promised to market my gig to their colleagues as they had a very pleasant experience working with me. Both left tips, very positive rating and lengthy reviews amongst other good indicators.

Surprisingly, my success score on this gig dropped from 8 - 5 and that was super saddening and confusing. I reach out to support a week ago, had a few discussions and I moved on. I have just checked the gg again today and it's down to 4. This is bewildering. Even if it's assumed that they left an unimpressive private review (an excuse I'll consider dodgy from Fiverr in this particular situation - they never said that to me though), is the success score so trivial that it would take one private review to get a success score from 8 to 4?

it's gone from 8 - 5 three weeks ago and then without any new order, dipped to 4 today. I'll appreciate an experienced counsel please. I'm deeply troubled especially when very excellent orders get my success score from 8 - 4, what then happens on orders that may be a little challenging. I may check tomorrow and see 2. Could it be a bug?

Of course, I'm going to lose my seller level, but that doesn't bother me much. I strive to do things right so I know I'll get back on track but then, it feels like I could be fighting a bug and that's never going to look good. Any experienced advice please?

[priyank_mod]

3 minutes ago, sirtee7 said:

is the success score so trivial that it would take one private review to get a success score from 8 to 4?

Yes, bad reviews have relatively higher weightage and even a couple of them are good enough to tumble our profiles. 

Happy buyers don't usually submit private reviews but most of the unhappy buyers usually do!  

 

[dereck_s]

13 minutes ago, priyank_mod said:

Yes, bad reviews have relatively higher weightage and even a couple of them are good enough to tumble our profiles. 

Happy buyers don't usually submit private reviews but most of the unhappy buyers usually do!  

 

I'm not convinced that there's hordes of happy tipping customers that secretly hate their stuff and leave negative reviews. I'm sure it happens but to think it's the go to thing that always happens when a persons score goes down seem off to me.

Furthermore if 1 bad review can take your success score from an 8 to a 4 than the system is way way way too punishing. No seller can survive in that environment especially if their are customers like the one's mentioned above.

I honestly thing Fiverr is constantly introducing new systems and tweaking old ones that pull the strings of millions of sets of variables across millions of gigs and the chance for mistakes and bad code to happen is just as likely (if not more so) than a happy customer leaving a terrible review.

[priyank_mod]

1 minute ago, dereck_s said:

pull the strings of millions of sets of variables across millions of gigs and the chance for mistakes and bad code to happen is just as likely (if not more so) than a happy customer leaving a terrible review.

+💯

[asif255]

42 minutes ago, priyank_mod said:

Yes, bad reviews have relatively higher weightage and even a couple of them are good enough to tumble our profiles. 

Happy buyers don't usually submit private reviews but most of the unhappy buyers usually do!  

 

Does not submit private reviews harm our gig?

[sirtee7]

2 hours ago, priyank_mod said:

Yes, bad reviews have relatively higher weightage and even a couple of them are good enough to tumble our profiles. 

Happy buyers don't usually submit private reviews but most of the unhappy buyers usually do!  

 

Thanks for your submission. However, when buyers leave comment, such as 'attached image' where they decide to market your page to their colleague without you asking, that's a strong indicator they were more than satisfied, good tip, good review. This buyer even willfully sent me photos from the event days later where the deliverables were used expressing their delight. In all of this, client satisfaction went from strong positive to negative - from 8 to 4. It's inexplicable. I do not mind being patient for a year if I believe I'm doing the right, but this leaves me doubting the direction I am taking.

[sirtee7]

2 hours ago, dereck_s said:

I'm not convinced that there's hordes of happy tipping customers that secretly hate their stuff and leave negative reviews. I'm sure it happens but to think it's the go to thing that always happens when a persons score goes down seem off to me.

Furthermore if 1 bad review can take your success score from an 8 to a 4 than the system is way way way too punishing. No seller can survive in that environment especially if their are customers like the one's mentioned above.

Quote

I honestly thing Fiverr is constantly introducing new systems and tweaking old ones that pull the strings of millions of sets of variables across millions of gigs and the chance for mistakes and bad code to happen is just as likely (if not more so) than a happy customer leaving a terrible review.

This is the exact reason I have been asking for a manual review possibly. If there are sellers who maintain a 9 success score on this platform, there's no way it makes sense to dip from 8 to 4 on an excellent order even ironically.

 

[mandyzines]

2 hours ago, asif255 said:

Does not submit private reviews harm our gig?

Part of your score is a comparison of your metrics against who's deemed your competition, so, yes. Fun stuff.