Check out our new video in the Seller’s Communication Hub

[Kesha]

Our valuable Seller's Best Practices Communication Hub, where we spill all the secrets of streamlined interactions with your customers, just got even better!

We just added a new video summarizing the key strategies for mastering communication with buyers! It's the same material you know and love from the hub, only now in video format for your ease!

This new resource video covers all the need-to-knows for ensuring clarity, transparency, and efficiency at every step from auto-replies to your final delivery to your buyer. Whether you're new to freelancing or an experienced seller, this video is a must-watch for those looking to improve client relationships and boost repeat business. 

Still love to read? No worries! Detailed articles with ready-to-use templates are still available for those who prefer written content on the techniques that will transform your Fiverr business. 

Check out the video here and tell us your thoughts! We’d love to know: 

• What do you think about this new video format? Was it clear and useful? 
• Which part did you find most helpful?
• Do you have any ideas for additional templates or best practices you’d like to see?

Feel free to share your opinions in the comments below! We’re always looking to make the Hub even more valuable for sellers like you hoping to boost your Fiverr success.

[uk1000]

9 minutes ago, Kesha said:

This new resource video covers all the need-to-knows for ensuring clarity, transparency, and efficiency at every step from auto-replies to your final delivery to your buyer.

It could increase clarity for the buyer if our auto-replies could be tailored to the gig they came to our inbox from. Fiverr knows which gig they came from normally as it shows "This message relates to:" at the top of the inbox. So tailoring the auto-replies, if Fiverr supported that, could help make things a lot more specific for that inbox message.

[adomali38]

2 hours ago, uk1000 said:

It could increase clarity for the buyer if our auto-replies could be tailored to the gig they came to our inbox from. Fiverr knows which gig they came from normally as it shows "This message relates to:" at the top of the inbox. So tailoring the auto-replies, if Fiverr supported that, could help make things a lot more specific for that inbox message.

right

[asif255]

2 hours ago, Kesha said:

Our valuable Seller's Best Practices Communication Hub, where we spill all the secrets of streamlined interactions with your customers, just got even better!

We just added a new video summarizing the key strategies for mastering communication with buyers! It's the same material you know and love from the hub, only now in video format for your ease!

This new resource video covers all the need-to-knows for ensuring clarity, transparency, and efficiency at every step from auto-replies to your final delivery to your buyer. Whether you're new to freelancing or an experienced seller, this video is a must-watch for those looking to improve client relationships and boost repeat business. 

Still love to read? No worries! Detailed articles with ready-to-use templates are still available for those who prefer written content on the techniques that will transform your Fiverr business. 

Check out the video here and tell us your thoughts! We’d love to know: 

• What do you think about this new video format? Was it clear and useful? 
• Which part did you find most helpful?
• Do you have any ideas for additional templates or best practices you’d like to see?

Feel free to share your opinions in the comments below! We’re always looking to make the Hub even more valuable for sellers like you hoping to boost your Fiverr success.

Thank you so much

[Kesha]

On 11/12/2024 at 11:21 AM, uk1000 said:

It could increase clarity for the buyer if our auto-replies could be tailored to the gig they came to our inbox from. Fiverr knows which gig they came from normally as it shows "This message relates to:" at the top of the inbox. So tailoring the auto-replies, if Fiverr supported that, could help make things a lot more specific for that inbox message.

That's a great idea! The retention team has made a note of it and will keep it in mind for future auto-replies!

[adanaik]

@Kesha

What to be done in such cases where the feedback given contrasts the star rating 🙂 

[Kesha]

17 hours ago, adanaik said:

@Kesha

What to be done in such cases where the feedback given contrasts the star rating 🙂 

Hi! 

You are always free to ask the buyer for clarification or feedback on a review or rating. Just be sure to not lean into manipulations or threats. 

You can say things like  "Hi, I noticed your recent review and would appreciate any feedback on how I could improve." Buyer reviews remain editable by the buyer for a limited time frame so if your buyer mentions the low rating was an accident, you can coach them through the process of revising it.

 

[sujoydew]

It's an important and helpful video for effective buyer communication. Thank you! @Kesha for sharing.

Edited November 16 by sujoydew

[collinsconsult]

Great video with lots of tips. Thanks for sharing. 

[william_667]

Watched the new video, it looks awesome! I believe, it will be a good addition to the hub. It really helps to dissect the main strategies and seeing everything in a slightly different format from what is usually provided is welcomed. Actually, I was most interested in the information about auto-replies: it helped me discover some new options concerning the flow of communication.

[shani_di]

Great

[adomali38]

It's an important and helpful video. Thanks for sharing. @Kesha