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Fiverr just blocked my account that was 4+ year old

mominhassan911

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mominhassan911 Apprentice

mominhassan911

Posted
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Hi everyone,

Has anyone else had their Fiverr account blocked without any prior warning? My gig even held the "Fiverr Choice" badge, and I’ve been on Fiverr for over 4 years without ever violating the terms. 

  1. How can I find out why my account is blocked and best way to contact Fiverr support for clarity?
  2. Has anyone been able to get their account reinstated after a similar situation? 
  3. Also, I’m curious if the earnings currently in clearance will still be available for withdrawal.

Interestingly, I’m still receiving email notifications when clients message me, even though my account is currently blocked!

Thanks in advance for any advice or insights!

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22 answers to this question

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ed_quindao Rookie

ed_quindao

Posted
Posted
11 minutes ago, breals said:

My account has also been disabled

Apparently this is an issue they are looking into now across multiple accounts

My account manager was super quick getting back to me to stop me from having a heart attack! 

Can I ask what your account manager has said? I have already contacted fiverr customer service and have already submitted a ticket still waiting for their feedback to this random account disable.

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mominhassan911 Apprentice

mominhassan911

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3 minutes ago, milos_siena said:

It is some sort of automated block. Apparently it's a major bug.

File a ticket, but they will probably fix this.

According to the email I received, I'm not allowed to contact the Support Team. Previously, my portfolio wasn’t visible, but now I can see it again—though my account remains inaccessible.

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ed_quindao Rookie

ed_quindao

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1 minute ago, haneulai said:

Hi. How do you write a ticket from the disabled account? I just send email to support@fiverr.com

I made a new account using a different email. But just made it to establish contact with customer support. 

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smartdezigns Grand Master

smartdezigns

Posted
Posted
1 minute ago, ed_quindao said:

I made a new account using a different email. But just made it to establish contact with customer support. 

You have violated the rules by creating a new account whether it was to contact Fiverr Support or not. Did you send an email to Fiverr Support at support@fiverr.com ?

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visualstudios Grand Master

visualstudios

Posted
Posted (edited)

All my conversations (except 4 active and 3 archived) have disappeared. We had some ongoing leads, including promoted gigs, and they are all gone from our inbox. 

If I go to any profile of any user directly (using their username url), the "contact me" button is greyed out.

Other than this, everything seems normal in my account. No open orders disappeared, nothing got canceled, etc. But anyone with no current order opened (included past clients) can't be contacted.

No idea what's going on, never seen anything like this before.

Edited by visualstudios
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ed_quindao Rookie

ed_quindao

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Posted
7 minutes ago, breals said:

My Account is restored too!

I'm off to the pub!   

That's far too much excitement for one day! 😀

ahahahahha enjoyyy dude I almost died today of what happened too!

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maqsoodahmad103 Newbie

maqsoodahmad103

Posted
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Hi everyone, my account was recently disabled, but it’s now back up and running. Unfortunately, all my active orders—three in total—were canceled during the downtime. As a Top-Rated and Fiverr Pro Seller, I’m curious if anyone knows how this might affect our stats or what steps to take to recover from it. Any advice would be greatly appreciated!

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maxvaluecareer Newbie

maxvaluecareer

Posted
Posted

Same here! My top rated account got blocked without any warning for no reason at all, all orders with my frequent clients cancelled automatically, a milestone order that was already partially accepted by the client now appears as refunded, resulting with my fiverr account overdrawn! Meanwhile, my account was restored and some clients already have accepted a new custom offer at least. This is maximum insanity! 

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breals Grand Master

breals

Posted
Posted

My account has also been disabled

Apparently this is an issue they are looking into now across multiple accounts

My account manager was super quick getting back to me to stop me from having a heart attack! 

  • Like 11
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  • Up 2
  • Support 2

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