How Can I Improve Satisfaction Rates for My High-Impression Gigs?

[qariasehar]

I got to know that even 5 Star on my gigs, i have these negative and its effecting me lot in updated success score.

1- Client satisfaction - Strong negative impact
2- Effective communication -Negative impact

How and where need i work usually i communicate on messages not on order page is that factor affects me ? Kind Suggestion by your experience is recommended.
 

[nasiruddinsykot]

It’s great that you’re attentive to maintaining a high Fiverr success score. Many sellers find that, beyond just star ratings, other factors play a role in Fiverr’s evaluation. Here’s a breakdown of what could be influencing your score in terms of client satisfaction and effective communication:

1. Client Satisfaction:

• Deliverable Quality and Clarity: Even with high ratings, small factors like missed details or lack of clarity in deliverables can lead to lower internal scores. To improve this, ensure you’re confirming all project details upfront and providing updates on progress.
• Prompt and Comprehensive Revisions: If clients request revisions, make sure they’re handled promptly and completely. This can positively impact Fiverr’s internal assessment of satisfaction.
• Follow-up: Consider asking clients for specific feedback on what they valued most or where you could improve. This personal touch often leaves clients feeling more satisfied and may reflect positively on internal metrics.

2. Effective Communication:

• Order Page Messaging: Fiverr’s algorithm often weighs communication on the order page more heavily since it allows Fiverr to track interactions directly tied to orders. Moving key parts of your conversation to the order page — especially clarifications, updates, and discussions on deliverables — can enhance how Fiverr perceives your communication.
• Prompt Responses: If you’re using messages, make sure your response times are quick. You might also confirm essential points on the order page after discussing them in messages, as this helps Fiverr see the flow of communication related to the project.

Suggested Actions:

• Shift as much project-related communication to the order page as possible. Even if you initially start in messages, transition to the order page once an order is placed.
• Consistently check in with clients throughout the project to make sure they’re satisfied with your progress. This proactive approach can help catch any small issues that might impact satisfaction.
• Finally, after an order is completed, politely request feedback on communication specifically, as clients are often open to sharing constructive insights.

By focusing on these areas, you should start to see an improvement in how Fiverr scores your success metrics.

4o