How to improve Success Score ?!?!

[moneyplanguy]

I am completely lost on how this success score works.  My success score has been tanking for a while despite my business going well.

Currently I am a Top Rated Seller in every category (Rating, Response Rate, Orders, Unique Clients, and Earnings), however, my Success Score is a 4 so I am a Level 0 seller which I find irritating.

The Fiverr customer service has been completely unhelpful to the point that I am not even sure that I am corresponding with an actual human. 

Any suggestions????

Thanks in advance

Jeremy

[filipdevaere]

2 hours ago, moneyplanguy said:

Currently I am a Top Rated Seller in every category (Rating, Response Rate, Orders, Unique Clients, and Earnings),

You are only a Top Rated Seller if you have received the TRS badge. Meeting all the requirements does not mean you are a Top Rated Seller.

[vickiespencer]

12 hours ago, moneyplanguy said:

however, my Success Score is a 4 so I am a Level 0 seller which I find irritating.

Your Seller Success Score should also indicate your strengths and areas for improvement.

For example, even though I have a success score of ten for this gig, with 177 5-star reviews, I had one 4-star review three years ago and one 1-star review five years ago, and I still have a negative impact on client satisfaction.  The issue is more than likely negative private feedback, which could be why you have the SSS you have, too. 

 

[fuadsgn]

12 hours ago, moneyplanguy said:

I am completely lost on how this success score works.  My success score has been tanking for a while despite my business going well.

Currently I am a Top Rated Seller in every category (Rating, Response Rate, Orders, Unique Clients, and Earnings), however, my Success Score is a 4 so I am a Level 0 seller which I find irritating.

The Fiverr customer service has been completely unhelpful to the point that I am not even sure that I am corresponding with an actual human. 

Any suggestions????

Thanks in advance

Jeremy

I am also struggling with this.
They made it so complex. 

[priyank_mod]

Just now, fuadsgn said:

I am also struggling with this.
They made it so complex. 

People manipulated the system so muchhh and as a consequence now we have a complex data science-based system!!

Everyone is suffering because of the deeds of a few. They ensured that nobody will be able to understand and manipulate it NOW. 

 

[moneyplanguy]

I was able to find the Detailed Success Score for each of my gigs which was helpful, thanks vickiespencer.   Other than 1 canceled order a couple of months ago (which was requested by the buyer who purchased on accident) about the only negative associated with my gigs is "Effective Communication" which tells me nothing.  I read the Fiverr explanation of Effective Communication and to the best of my knowledge, i have done that so I'm still very much in the dark at what I am supposed to do to improve the Success Score.  My Response Time is 2-3 hours and a 5.0 Overall Rating so this Success Score stuff is frustrating, especially when nobody from customer service can pinpoint any negatives