Unable to withdraw after account is disabled

[intel_writing]

Hello, is there anyone who can help me reach out to the customer support team. I have tried to reach out to them so that they can enable the withdrawal link after they said my account has been flagged. Is there any way to contact them without getting an automated response? They day I can withdraw my money and that my account will be permanently disabled after 60 days. Any assistance will be highly appreciated

[Lena]

Hello @intel_writing 

Your ticket is open and is currently being handled by our Customer Support. Someone will soon reach out to you. We are just asking you to please be patient as we are currently experiencing a high volume of inquiries. Please refrain from opening additional tickets as it will be difficult to keep up with multiple requests.

We appreciate your understanding and patience. 

[intel_writing]

Hi Lena, 

 

Thanks for your prompt response. The concern that I have is that I'm getting generic/automated responses. I just want someone who will open the link for me kindly

[intel_writing]

On 11/8/2024 at 2:36 PM, Lena said:

Hello @intel_writing 

Your ticket is open and is currently being handled by our Customer Support. Someone will soon reach out to you. We are just asking you to please be patient as we are currently experiencing a high volume of inquiries. Please refrain from opening additional tickets as it will be difficult to keep up with multiple requests.

We appreciate your understanding and patience. 

Hi Lena, I'm yet to receive communication from anyone. I would like to understand why I received emails telling me that I can access my available funds when that is clearly not the case. How do I follow this up? I will be honest that it does not look promising as I have gone through the forum and people are losing their ,oney for lack of response from the customer support team and I do not want to be another statistic. Is there any other way to escalate my issue as you advised me to refrain from opening another ticket? All I need is to access my money and withdraw it. Thanks.

[Lena]

Hello again @intel_writing 

I apologize for my delayed response. Please note that the reason for my delayed reply was that I was out of the office until today.

However, I can see that the issue has been resolved successfully. 

Thanks.