Negative Impact on effective communication

[creativearman1]

I have had this negative impact. I remember I always do good communication with clients and all give 5 stars no negative reviews. After all of this, I got this negative impact after that I got some orders and completed those very carefully with effective communication but the score was still there. I lost my levels. I contacted on Fiverr support they said to keep trying. are there any tricks and tips you guys use to get rid of these things? 

Edited November 8 by creativearman1

[ovi_web313]

I think this problem is happening for clients hidden feedback. Try to satisfy them properly so that you can get  both 5 star and also a good hidden feedback. 

[sharminslucky]

Very unfortunate and sorry for you however try to get 5 star review as well as try to be more active in response against messages