A space for new members to introduce themselves, learn the basics, and get oriented with Fiverr.

Start Here

A few days ago, I received a message from a client requesting design work and shared a ZIP file containing PSD files to review their requirements. After downloading and extracting the file, I noticed a quick process running on my computer, but I didn’t think much of it at the time. The following day, I noticed I had been logged out of all my accounts, which felt suspicious. I brushed it off until later when I received a Fiverr notification stating that a recent order had been delivered and marked as complete — an order I hadn’t placed. 

Fully alarmed, I immediately contacted Fiverr support and explained the situation. After a week, I discovered in my email’s trash folder that a $1500 cash advance had been taken from my Fiverr account. Apparently, the hacker had blocked Fiverr’s emails to keep me from receiving any account notifications in my inbox. 

I’ve since changed all my passwords and contacted Fiverr support again, but I’m still unsure if the hacker retains access to my account. The most puzzling part is that two-factor authentication was enabled on my account, so I’m unsure how they bypassed it. 

Has anyone experienced something similar? Any insights on how this might have happened, or additional security tips would be appreciated! 

Story of My Fiverr Account Being Hacked – Looking for Insights

A home for meaningful connections, peer support, and professional growth.

Fiverr Community

Job Title

Login to the Fiverr Community community to connect with others, attend community events, and more!

Login or Sign Up for even more

To unlock all parts of the community and get the best experience, complete your profile.