Request for Clarification on Repeat Policy Violation Warning

[mrpro1326]

I am reaching out regarding the recent warning I received on my account. After the warning I received on July 30, 2024, I made it a priority to thoroughly review and understand all Fiverr policies. I ensured that my actions and client interactions strictly aligned with Fiverr’s terms of service to avoid any future issues.

Despite my diligence, I have received another warning for the same type of violation. I am confused and would appreciate your guidance on where I may have gone wrong, as I believed I was operating within Fiverr's guidelines.

[mdislam124]

12 minutes ago, mrpro1326 said:

I am reaching out regarding the recent warning I received on my account. After the warning I received on July 30, 2024, I made it a priority to thoroughly review and understand all Fiverr policies. I ensured that my actions and client interactions strictly aligned with Fiverr’s terms of service to avoid any future issues.

Despite my diligence, I have received another warning for the same type of violation. I am confused and would appreciate your guidance on where I may have gone wrong, as I believed I was operating within Fiverr's guidelines.

If you are sure that you haven't violated any Fiverr terms, contact Fiverr support. They will review your account, and if there are no issues, they will remove the warning. If there is an issue, they will inform you about that.

[mrpro1326]

Hello Fiverr Community,

I wanted to get some insights regarding Fiverr’s Terms of Service. Recently, I experienced a delay in delivering an order due to health issues, so I informed the client to apologize and explain the reason for the delay. However, this led to a warning on my account.

Does sharing a genuine health issue with a client, purely to explain a delay, violate Fiverr’s TOS? Has anyone else encountered this situation? Any clarification would be greatly appreciated.

Thanks!

[donnovan86]

The problem is the delay. It doesn't break the TOS, you delivered the order, the only problem is that it was late. And because of that, Fiverr might lower your success score. But you did not break the TOS, if that's what you are worried about. The buyer may or may not take into account the delay when rating the order...

[lipibookkeeper]

You could ask for a time extension in addition to a delay.
 

[mrpro1326]

my account is flag for 90 days due to this reason

[katakatica]

57 minutes ago, mrpro1326 said:

my account is flag for 90 days due to this reason

What was the warning exactly?

Did you just send this in the inbox? Or did you deliver and tell the client to ask for a revision? The second is NOT allowed (though many already know this!)

[mrpro1326]

I'm already explained my case. i send message in order chat. but in last mail from fiverr . they said that relevant department of fiverr will not change their decision

[katakatica]

18 minutes ago, mrpro1326 said:

I'm already explained my case. i send message in order chat. but in last mail from fiverr . they said that relevant department of fiverr will not change their decision

Well, again - what you said did not break the TOS. You getting a warning for it is bizarre - which is why I asked about how it was sent to the buyer. 

Did CS actually say that you got a warning because you were sick? Or did they say something else? Maybe it was for something else but the times lined up? That's honestly my best bet 

(I was recently ill and had no issues with extensions.)

 

[uk1000]

22 hours ago, mrpro1326 said:

However, this led to a warning on my account.

Did you ask them what specific rule in the Terms of Service your message broke? And if so what do they say? Or did you ask for any clarification on it?

Did you just post the message (on the order page) or did you do anything else that they might have problem with?

Did you ask the buyer extend the delivery date? Maybe Fiverr would want that instead of the order going very late (though having an order go late also wouldn't be against the TOS).

[mrubaid820]

1 hour ago, mrpro1326 said:

i send message in order chat. but in last mail from fiverr

Did you try to force the client into the order box by saying I'm sick, please accept the order? Was there any wording like that used?

Or is it possible that the client accepted delivery under pressure and reported this issue to customer support?