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I'm writing this with a heavy heart and a sense of discouragement. Since 2021, I’ve been a highly successful Level 2 seller, with consistently happy clients, a repeat customer badge, and 3-4 tips a week. However, following the new level system launch, my success score unexpectedly dropped to 4, with "effective communication" marked as the key area for improvement—despite no clear explanation. 

After seven months at Level 0, I’ve completed over 30 orders with around 24 five-star reviews, yet my success score remains fixed at 4. I’ve reached out to support five times, but all I receive are templated responses. 

Any one had the same situation? please show up. 

My profile is stuck at success score 4 from march 2024

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