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Intro Video Rejection Mystery—Seeking Tips for a Successful Upload


raiz_ali_yoga

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8 minutes ago, navid_zafar said:

Please be patient, as there may be a long queue.

Absolutely, no rush on my end. As a part-time freelancer, I’ve learned to embrace patience. My question stems purely from curiosity and to keep the conversation flowing in the ‘Gig Advice’ section. I have a feeling I’ll be returning here frequently in these early days of working on my gig more deeply to refine it. Thanks for the response, nonetheless!

Edited by raiz_ali_yoga
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After waiting like 3 or 4 days for my intro video to get reviewed, it was just sitting there pending, and today I finally got hit with this from Fiverr.IMG_1866.jpeg.0b2073c9b310aaeb237d7a0d4329725a.jpeg

I’m really wondering what went wrong 🤔 The video was spot on with the 60-sec limit—actually, it was 56 seconds. I looked straight into the camera, said a few lines about myself and what I offer ,added some light background music that wasn’t copyrighted. I was thinking about uploading it here as well for your attention but ain’t so sure if that would break any rules about appealing to viewers for buyers.

Any idea what could’ve gone wrong? Also, does this Gig Advice Forum even have moderators? 😎

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Here’s the deal: I uploaded my Fiverr intro video, a solid 51-second clip introducing myself and my gig offerings, with some background music I’m pretty sure was copyright-free. Three days go by, and bam—rejected!IMG_1866.jpeg.a594ae2afc02426135502fbb989dda0c.jpeg

No explanation from Fiverr on why it didn’t make the cut, though I thought it was spot-on.

A decline should come with explanation as well.

Honestly, if Fiverr declines a video, a bit of feedback would go a long way. Just a hint about what went wrong would be super helpful so we can get it right next time without the guesswork.

Now, I’m gearing up to redo the video but feeling a bit stuck on what changes to make. I’d love for someone experienced here to give it a quick once-over, but I’m guessing sharing the video on this forum might break some rules since it’s directly for buyers. And trust me, I’m all about playing by the book.

So, any advice on crafting an intro video that makes it through Fiverr’s review process? Or tips on what to avoid

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17 hours ago, uk1000 said:

If you haven't checked this page there's tips on what to avoid there:

https://help.fiverr.com/hc/en-us/articles/13703724418961-Creating-your-Fiverr-intro-video

That was super helpful, and I’m pretty sure I followed every single tip in the link. In fact, those instructions pop up right before you upload your video, just as a reminder!
 

@filipdevaere
Would it really be a violation if I uploaded my video here just to get some feedback, ? Some guys don’t waste a second reporting stuff. I guess that’s the part of their duty.

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19 minutes ago, raiz_ali_yoga said:

Would it really be a violation if I uploaded my video here just to get some feedback, ?

If you're asking for help/advice (not promotion) then it wouldn't be against the rules.

It's probably better in the "gig advice" thread though (though we're also not supposed to create duplicate threads according to the forum rules, which say "When initiating a new discussion, ensure it is distinct from existing threads."). If you said in the post where you attach it that you're asking for help with getting the video approved as it was rejected, it would show it wasn't for promotion.

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Now that is a real, solid proposal.

I already posted a thread in Gig Advice Section regarding these three days back getting no clues, whatsoever, of course without uploading my intro video.

Maybe I should upload it for a guidance in same post.

Thanks, in anticipation for the light.

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Yes I'd try posting the video in that gig advice thread that you created, asking about why it could have been rejected.

If you've not asked customer support about it you could ask them too at https://www.fiverr.com/support_tickets (maybe the system could have specified a more specific reason that shows to them) though on weekends it might take longer for them to respond. They told me why a video of mine was rejected years ago.

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On 10/26/2024 at 2:50 PM, uk1000 said:

If you're asking for help/advice (not promotion) then it wouldn't be against the rules.

It's probably better in the "gig advice" thread though (though we're also not supposed to create duplicate threads according to the forum rules, which say "When initiating a new discussion, ensure it is distinct from existing threads."). If you said in the post where you attach it that you're asking for help with getting the video approved as it was rejected, it would show it wasn't for promotion.

 I’m picking up so much new stuff in these forums, and it’s wild—super challenging, and low-key hostile to us newbies! 😅 But honestly, that’s just how I like it. I learn fast, and there’s nothing like a tough crowd to keep me on my toes. LOVE IT!

I used to just drop my videos as attachments under the “Add Files” tab, thinking they’d pop up for everyone to watch, no problem. Turns out sellers are pretty paranoid about downloads—maybe it’s bugs, security issues, who knows! But apparently, they “scan and check” everything, even stuff from regular buyers, like ten times over before hitting that download button. 😂

I assumed these were viewable right off the bat, like the memes that get tossed around all the time. Now I’m kind of nervous about uploading the intro video that got declined. Might just sit there with no one even giving it a look or any feedback.

Is there anyway I could get the video in here like those memes requiring no download hassle?

Thanks a ton in advance! 😄 Just checked out your gig, and I gotta say, that intro video is only the tip of the iceberg with all your awesome video editing skills! 😉

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37 minutes ago, raiz_ali_yoga said:

I used to just drop my videos as attachments under the “Add Files” tab, thinking they’d pop up for everyone to watch, no problem. Turns out sellers are pretty paranoid about downloads—maybe it’s bugs, security issues, who knows! But apparently, they “scan and check” everything, even stuff from regular buyers, like ten times over before hitting that download button. 😂

I assumed these were viewable right off the bat, like the memes that get tossed around all the time. Now I’m kind of nervous about uploading the intro video that got declined. Might just sit there with no one even giving it a look or any feedback.

Is there anyway I could get the video in here like those memes requiring no download hassle?

With your video that was in the "The life of a freelancer: GIF and Meme edition" thread I could view that okay and I assume most others could too. I assume you rendered it as a .mp4 and used the option to insert the attachment into the post so it shows in a particular part of the post. I know one person said they couldn't see view it but I don't know why that was - maybe their browser settings or what they were viewing it on. Or if it was a high file size/bandwidth one some might have problems viewing it in a post.

Most of the other videos/memes in that clip were .gif files or one was a .webp. They're both more limited than .mp4. I don't think either support audio and .gif is limited to 256 colours and it probably won't be able to play back full resolution video as well as .mp4/.mov. I'd just attach it again to a post and place it inside the post as a normal .mp4 file (or maybe some devices only support .mov?). Most people will be able to view it on the forum or if they can't they can download it. Embedding a youtube video can also work.

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14 hours ago, uk1000 said:

With your video that was in the "The life of a freelancer: GIF and Meme edition" thread I could view that okay and I assume most others could too. I assume you rendered it as a .mp4 and used the option to insert the attachment into the post so it shows in a particular part of the post. I know one person said they couldn't see view it but I don't know why that was - maybe their browser settings or what they were viewing it on. Or if it was a high file size/bandwidth one some might have problems viewing it in a post.

Most of the other videos/memes in that clip were .gif files or one was a .webp. They're both more limited than .mp4. I don't think either support audio and .gif is limited to 256 colours and it probably won't be able to play back full resolution video as well as .mp4/.mov. I'd just attach it again to a post and place it inside the post as a normal .mp4 file (or maybe some devices only support .mov?). Most people will be able to view it on the forum or if they can't they can download it. Embedding a youtube video can also work.

Thanks for the dope tips! Video editing’s always been my jam, especially since I started capturing and posting those push up challenge choreographing workouts and  yoga flows,  on social media. I’m all over CapCut, InShot, VN, and Canva—grinding it out on my phone’s tiny screen. Syncing up those splits, transitions, and effects to the beat is such a blast and a total learning journey!

And yeah, mostly I work with MP4 and MOV files. So, is the “.gif” format that quick-to-watch one that doesn’t need downloading? Are memes usually in that format? I’d definitely love to get into all these formats, especially since I’m hooked on video edits. Haven’t tried YouTube embedding yet, but I’m down to dive into that too. Thanks again for the inspo—can’t wait to level up with all this! 🙌🔥

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2 hours ago, raiz_ali_yoga said:

And yeah, mostly I work with MP4 and MOV files. So, is the “.gif” format that quick-to-watch one that doesn’t need downloading? Are memes usually in that format? I’d definitely love to get into all these formats, especially since I’m hooked on video edits. Haven’t tried YouTube embedding yet, but I’m down to dive into that too

Yes .gif won't need seperate downloading by the user (no click to download it) but neither will a .mp4/.mov if it's inserted into the post (not just attached). It's just the .mp4/.mov will probably take longer to load if it's higher file size. Like I said, I don't know why one particular user wasn't able to view the short clip you attached previously (it might depend on what format it was and what format they can play etc.).

Moving memes are probably usually in .gif format. Static ones are probably usually .jpg.

2 hours ago, raiz_ali_yoga said:

Haven’t tried YouTube embedding yet, but I’m down to dive into that too.

It could help if someone can't play an attached video back through a normal post. eg. if someone attaches a high bandwidth 4K video to a post some people might not be able to view it (if they have a slow internet), but with an embedded youtube version of it they can select a lower resolution version and view it more easily.

Edited by uk1000
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You’ve really been a huge help in helping me understand things more clearly—thank you so much!
I’ll try to upload my declined intro video later today if I’m able to manage time somehow to the initial post I made a few days ago in the Gig section. I’ll ask buyers to “close their eyes for a moment” 😂 since it’s just meant for guidance on how to make it Fiverr-acceptable, not for self-promotion.
Searching for my previous thread from so many days ago feels like a whole assignment in itself for a newbie like me 😅🙏

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You could try sending the file to your PC and looking at the file size it shows there. I don't know if the phone is only showing what the video layer (not audio or other info) might store. If the actual file size is >= 50 MB that could be a reason why it fails when uploading to the gig too, so checking the actual file size in a PC could help. It also doesn't show the file extension. Fiver's help page says "Accepted file formats: mp4 and AVI" (so if it's .mov maybe it doesn't accept that. If it does then the help page isn't fully correct).

If it's not to do with the file size then just recompressing it to a smaller size to show on the forum could work to let people check other things about it.

If you contact customer support at the helpdesk (like I think I suggested) then they could give you the actual reason that they think it failed.

Your video is also 1920x1080. As far as I know the maximum that Fiverr currently shows gig info videos at is 1280x720 so it will likely get reduced to that resolution by Fiverr anyway (so maybe encode it at that resolution anyway before uploading it).

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1 hour ago, uk1000 said:

You could try sending the file to your PC and looking at the file size it shows there. I don't know if the phone is only showing what the video layer (not audio or other info) might store. If the actual file size is >= 50 MB that could be a reason why it fails when uploading to the gig too, so checking the actual file size in a PC could help. It also doesn't show the file extension. Fiver's help page says "Accepted file formats: mp4 and AVI" (so if it's .mov maybe it doesn't accept that. If it does then the help page isn't fully correct).

If it's not to do with the file size then just recompressing it to a smaller size to show on the forum could work to let people check other things about it.

If you contact customer support at the helpdesk (like I think I suggested) then they could give you the actual reason that they think it failed.

Your video is also 1920x1080. As far as I know the maximum that Fiverr currently shows gig info videos at is 1280x720 so it will likely get reduced to that resolution by Fiverr anyway (so maybe encode it at that resolution anyway before uploading it).

Thanks for the love and the help.

Not on my PC at this very moment. However managed to check the extension online and it’s graded as a .MOV file 😅IMG_1935.jpeg.88266f1c70efd2062c9501bc23e7523d.jpeg

Let me check the file size as well through some site 

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IMG_1936.png.c58ce3df9a30394ce3451148f22d3ebe.png

@uk1000 Your diagnosis is moving into plum right direction, it’s a .MOV with an actual size of 88.59 MBs as shown above through an online checkup .Let me try to convert and compress it to an MP4 within precisely at prescribed size of 48.83 MBs as is showing right down here in this editor window as Max Total Size.

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@uk1000

Compressing it once brought the size down but it’s a close shave IMG_1940.png.bdc58e230f31a7e8eecc2e0c8854cbca.png

Size still slightly higher standing at 51.80 Mb . I’m afraid further compression will decrease the size considerably to compromise on resolution as well. Let me do it, nonetheless and upload the final out come here 

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Yes I'd submit that new processed video (that's about 27 MB) to the gig page. It seems okay.

If you wanted to double check reasons you could check with support but it's probably okay.

It will most likely get converted by Fiverr's system to 1280x720 though.

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If you've checked the real file size somewhere (eg. on a pc) not just what that phone was saying (where before it told you a lower amount than the file really was) then you could send the 46 MB one, if it's really that size.

I doubt sending it at 1920x1080 will help though. If Fiverr is going to store it at 1280x720 it might be just as good to upload it at that resolution (1280x720) but you could experiment. It should be good at 1920x1080 though. Whether you send it at 1920x1080 or 4K, Fiverr's probably going to reduce it to 1280x720. If you did the scaling yourself then you'd be able to check how that looked before uploading it. But either should be fine (1920x1080 or 1280x720).

Edited by uk1000
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On 10/27/2024 at 11:49 AM, raiz_ali_yoga said:

Turns out sellers are pretty paranoid about downloads—maybe it’s bugs, security issues, who knows! But apparently, they “scan and check” everything, even stuff from regular buyers, like ten times over before hitting that download button. 😂

Well, we're right to be paranoid. We've been sent all types of viruses and malware through our inbox as attachments or links—even by buyer accounts. So don't expect people to click on links or download files just for the fun of it.

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