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Hello everyone, I have a question regarding the banning of my account. About 3 months ago, my account got flagged because '' I was trying to falsely increase my ratings''.
 I contacted CS multiple times without a clear explanation. Fast forward, 2 months later, this is the explanation I got:
 


We discovered that the aforementioned orders are against our terms of service, which prohibit using our product tools improperly to manipulate the reviews and ratings associated with your account. Since all reviews must originate from actual sales, these cautions will not be removed.

Additionally, we noticed that there was a misuse of the delivery button. 

To be considered complete, every delivery must contain all the materials the buyer requested, even if they were provided in a prior delivery. 

We recommend always including a screenshot or video showing that you fulfilled the services offered in your Gig.

If you need more time or additional information from the buyer, you can request an extension by clicking the 'Extend Delivery Date' button. Extending the deadline may clear a late status if enough time is added.

I hope I was able to clarify this and if you have any further questions, I am here.

Kind regards.''
 
I have been a lot of my orders that way for the past 2.5 years. How come that was never addressed in the past? I still do not understand the first part: '' Since all reviews must originate from actual sales, these cautions will not be removed.'' - all of my reviews did come from actual sales? Can someone explain this to me? Is there something that can be done about it. 

Banned account

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