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Whistleblower: A Serious Issue for Sellers – Please Read and Help

I’m posting this as a plea for help and as a whistleblower about a situation that, quite frankly, shouldn’t be allowed to happen on Fiverr. What I’m going through is not just an issue of client dissatisfaction—it’s a clear case of market manipulation, and I believe this could impact any seller on this platform. 

Here’s the situation:
 I received an order from a buyer who also happens to be a 

. This buyer knows how the process works inside and out and took advantage of it. We delivered a custom package, making over 

 to accommodate his highly specific requests. We’re an established studio with a long history on Fiverr, and we know the quality of our work. In fact, we’ve recently completed another project in the same category, receiving a glowing review, with the buyer even writing an essay praising the quality. 

Despite all this, this particular buyer claimed the work was unusable, and even after we complied with every revision request, he kept moving the goalposts. It became clear his intention was not to get a quality product but to harm us as sellers. He’s currently using the panels we created for him on his Twitch page—the same ones he called "unusable." This is clearly not about the quality or design of our work. He’s trying to damage our reputation. 

Here’s where it gets even more troubling:
 When I contacted Fiverr’s customer support and spent time explaining the situation in detail, I was told, essentially, that there was no way to confirm the order or prevent this buyer from causing more damage. 

 How is it possible that a competitor can place an order, refuse to accept delivery, ask for a refund, leave a damaging review, and get away with it—all without any consequences? 

Fiverr’s current system allows this to happen, and I’m shocked there seems to be no mechanism in place to prevent this kind of abuse. How can sellers protect themselves when the platform itself doesn’t seem to be able to or isn't interested in doing so? 

If anyone here works for Fiverr or has been in a similar situation, please reach out. This isn’t just about one bad buyer—this is a systemic issue that puts all sellers at risk. We need help, and we need Fiverr to take these situations seriously. 

Thanks for reading, and any advice or support would be deeply appreciated. 

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