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Buyer can't customize my design to purchase it


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Hi Tony. I am not seeing an Edit prompt. Are you able to edit it and send it to me?

Buyer sent me this message because they can't find the Customize this Design prompt within my logo's variations like you'd usually do. They can't customize/edit it so they won't buy it.

https://www.fiverr.com/logo-maker/choose-variation/projects/6642857bdbad9c323b33a91e?source=seller_share&brand_name=Brand Name&slogan=Slogan Goes Here

What to do in these cases?

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6 minutes ago, majidshowghi said:

What is an "Edit promote"? Do you mean, they can not see your extras, when they want to purchase your packages? 

In logo maker, sellers upload their designs and buyers can customize the text and colors of those logos to purchase them.

Its completely different from the regular ordering mechanism. 

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14 minutes ago, priyank_mod said:

In logo maker, sellers upload their designs and buyers can customize the text and colors of those logos to purchase them.

Its completely different from the regular ordering mechanism. 

Hmmm, I didn't know that. Thanks! 

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