Does Fiverr talk to both parties when canceling an order or just the buyer?

[nabil_marouan]

I just want to know when a problem occurs between a customer and a client does Fiverr talk to both parties together or does it only listen to the buyer because Fiverr did not talk to me about a mere claim with a buyer requesting to cancel an order that she canceled and he did not have any evidence and I had all the evidence

Edited 1 hour ago by nabil_marouan