Very weird Fiverr team response

[dogtorbloo]

Ever since I've opened my seller account I've been getting a lot of scammers trying to ask for my email, and I've usually just told them off. This time earlier I had another scammer message me and I gave them a false email with rude words because this whole thing gets very irritating. Imagine as a newbie freelancer seeing a notification and lo and behold it was just another dumb scammer.

I reported and blocked the scammer afterwards. Not too long after that Fiverr RESTRICTED my account for "trying to conduct a transaction outside of Fiverr". What??? I'm the victim here why am I getting restricted? So I wrote a support request to address that mistake and they DISABLED my account. How does this even make sense???

[Lena]

Hello @dogtorbloo 

We understand you probably feel disappointed and surprised by the decision, but we see that you are in communication with our CS, so please just be patient and allow them to respond to your ticket. They will surely explain their decision and you will have the opportunity to clarify the misunderstanding. 

[dogtorbloo]

2 minutes ago, Lena said:

Hello @dogtorbloo 

We understand you probably feel disappointed and surprised by the decision, but we see that you are in communication with our CS, so please just be patient and allow them to respond to your ticket. They will surely explain their decision and you will have the opportunity to clarify the misunderstanding. 

Will I ever get my account back? I just got my first order recently and having to wait for another chance like this is so unfair, just because the team can't process the situation properly...

[Lena]

2 minutes ago, dogtorbloo said:

Will I ever get my account back? I just got my first order recently and having to wait for another chance like this is so unfair, just because the team can't process the situation properly...

We get your point of view. That is why it is important to talk to our CS. If there has been a misunderstanding, we are sure you can clarify things together. Please know that we cannot provide answers to account-related inquiries. 

[dogtorbloo]

I just hope that you're right and that I can "clarify" things because the disabling of my account was done so one sided and they weren't even being very clear on the reason of doing it. Alright then I will wait.

[dogtorbloo]

It's been 24 hours and still no response. It's really bonkers how your account just gets frozen like this and you can't receive new orders because your gigs are disabled. All because of a mistake not done by me

Edited Wednesday at 01:17 PM by dogtorbloo

[amazon_express]

Too many peoples submit their request like you they are human not robot , you should wait and respect their time 🙂

[dogtorbloo]

Just now, amazon_express said:

Too many peoples submit their request like you they are human not robot , you should wait and respect their time 🙂

I did wait, just didn't expect responses to take 1 day. Maybe it's easy for you to talk out of your rear end because you haven't been banned for something you didn't do 🙂

[dogtorbloo]

2 days and still nothing. Imagine if this was your main source of income, or maybe it already is for a lot of people.

[dogtorbloo]

On 10/1/2024 at 7:53 PM, Lena said:

Hello @dogtorbloo 

We understand you probably feel disappointed and surprised by the decision, but we see that you are in communication with our CS, so please just be patient and allow them to respond to your ticket.

Sorry for the pinging but are they going to just ignore this for 60 days until my account gets permanently suspended? Should I just make a new seller account because frankly waiting on uncertainty like this is just a horrible waste of time

[smartdezigns]

5 hours ago, dogtorbloo said:

Should I just make a new seller account 

You cannot create another account if the current account gets disabled/suspended because it's against TOS to create a 2nd account. Sorry for that.. 

But do not create anymore tickets else you won't be responded. Wait for their decision after 60 days.. till then you will have to wait..

[Lena]

On 10/4/2024 at 2:37 AM, dogtorbloo said:

Sorry for the pinging but are they going to just ignore this for 60 days until my account gets permanently suspended? Should I just make a new seller account because frankly waiting on uncertainty like this is just a horrible waste of time

Hello @dogtorbloo 

Feel free to tag me every time you have a question. The CS will reach out to you soon. Your ticket is being reviewed, and you will receive an update soon. 

[dogtorbloo]

My account is finally back. Thanks to the staff and other forum members for the advice you've given.

[sparkbrain23]

There could be a misunderstanding. Let us know what happens later for our learning.

[sparkbrain23]

2 hours ago, dogtorbloo said:

My account is finally back. Thanks to the staff and other forum members for the advice you've given.

Great!

[dogtorbloo]

9 hours ago, sparkbrain23 said:

There could be a misunderstanding. Let us know what happens later for our learning.

If I catch their drift, sending a dummy email to a scammer is not a wise thing to do because it makes it seem like you're trying to conduct business over email therefore violating the rules. It's better to just block their messages

[saqibsyed451]

That’s so frustrating! It seems like Fiverr misunderstood the situation. Unfortunately, even jokingly giving a fake email might have triggered their strict policies. Hopefully, after explaining everything clearly in your support request, they’ll review the situation and reinstate your account. Keep pushing back and escalate if needed!

[priyank_mod]

4 minutes ago, saqibsyed451 said:

That’s so frustrating! It seems like Fiverr misunderstood the situation. Unfortunately, even jokingly giving a fake email might have triggered their strict policies. Hopefully, after explaining everything clearly in your support request, they’ll review the situation and reinstate your account. Keep pushing back and escalate if needed!

 

[donnovan86]

30 minutes ago, saqibsyed451 said:

Unfortunately, even jokingly giving a fake email might have triggered their strict policies.

It's a website where you are selling professional services. What do you think happens if you have unprofessional behavior? Fiverr won't take that as a "joke", they will take it as a normal message, and penalize you accordingly. Honestly, you got lucky. 

[dogtorbloo]

I will be professional to a client, not to scammers. I didn't get lucky, I was falsely punished for going off at the scammer by telling them a fake email.

[donnovan86]

8 minutes ago, dogtorbloo said:

I will be professional to a client, not to scammers. I didn't get lucky, I was falsely punished for going off at the scammer by telling them a fake email.

You were punished because you were rude to someone on Fiverr. FIY, all people messaging you on Fiverr are seen as clients. I have scammers and other sellers message me too, I reply to not have my stats affected and then mark as spam. It's simple and easy. If you're rude, no matter who you are rude towards, you are breaking the Fiverr rules and face potential account termination. So as I said, you got very lucky.