Buyer wants all the source files before completing the order

[harshgothwal]

Hey, 

I got an order, I was really happy. but after placing the order they demanded source files. Once I hesitated but agreed, to share once the order is completed. But after delivering everything (not the source files), they started argument and demanded all the source files before completing the order. What should I do, I feel like I am trapped?

[priyank_mod]

If you have completed the work, then just deliver the order along with source files. You will still be at buyer's mercy, if they wish to get away with work by canceling the order but you can present your case to support (if that happens). 

Also, is it a first-time buyer or buyer has reviews and buying history on the platform?? 

[harshgothwal]

While talking to the buyer, it seems like they desperately wants the source files to access the files and cancelling afterwards. I don't think its first time buyer. 

Can they cancel the order (after sharing the source files) without my agreement? 

[priyank_mod]

Yes, they can cancel the order. Some buyers even cancel the order after a few weeks. 

Other thing you can do is to cancel the order yourself, it will ensure that the buyer doesn't get away with FREE work and they are unable to leave a review for the cancelled order either. 

[farshad19rodar]

2 hours ago, priyank_mod said:

Yes, they can cancel the order. Some buyers even cancel the order after a few weeks. 

Other thing you can do is to cancel the order yourself, it will ensure that the buyer doesn't get away with FREE work and they are unable to leave a review for the cancelled order either. 

Sir, I have a question, when is a buyer able to leave a review for a canceled order, and when are they unable to do so? little confused

[priyank_mod]

2 minutes ago, farshad19rodar said:

Sir, I have a question, when is a buyer able to leave a review for a canceled order, and when are they unable to do so? little confused

 

You can find all the info here: https://help.fiverr.com/hc/en-us/articles/17120664805521-Reviews-for-canceled-orders 

[farshad19rodar]

4 minutes ago, priyank_mod said:

 

You can find all the info here: https://help.fiverr.com/hc/en-us/articles/17120664805521-Reviews-for-canceled-orders 

Thank you. I see that some of the rules have changed for this section, and all the details provided by Fiverr make complete sense.