can money back into buyer unilaterally?

[aliceclarine]

hi everyone, i want to ask

in less of 6 hours ( only 4 hours) Money in fiver that should have been disbursed within 1 day to my wallet can be  cancelled by the system, is this true?

Can the system return money without the consent of both parties? 

Have any of you experienced the same thing?

124 / 5,000

 

 

[wp_kathryn]

3 hours ago, aliceclarine said:

hi everyone, i want to ask

in less of 6 hours ( only 4 hours) Money in fiver that should have been disbursed within 1 day to my wallet can be  cancelled by the system, is this true?

Can the system return money without the consent of both parties? 

Have any of you experienced the same thing?

124 / 5,000

 

 

Hey there!

I totally understand your concern—waiting for a payment to clear can be stressful, especially if you're nearing that disbursement deadline. Based on Fiverr's Terms of Service, payments are typically cleared after a 14-day pending period (7 days for Top Rated Sellers). Once the funds are cleared, they should be disbursed to your Fiverr balance, which you can withdraw to your PayPal, bank account, or Fiverr Revenue Card.

As for your question about the system canceling money without consent—Fiverr cannot reverse payments arbitrarily after they’ve been cleared, unless there's a violation of their Terms of Service. For example, if Fiverr finds a breach of their rules (like copyright infringement or offering a service outside their guidelines), they can intervene. But in regular circumstances, payments don’t get canceled without a valid reason and communication between both parties.

If you're seeing a delay or unexpected change in your disbursement, I suggest contacting Fiverr Support to get a clearer explanation. Sometimes it could be a technical glitch, or it could involve a buyer-initiated dispute, in which case you would be notified.

I hope this helps clarify things! Feel free to reach out if you have more questions.

Best regards,
Kathryn R. Davila
Freelancer on Fiverr

[aliceclarine]

13 hours ago, wp_kathryn said:

Hey there!

I totally understand your concern—waiting for a payment to clear can be stressful, especially if you're nearing that disbursement deadline. Based on Fiverr's Terms of Service, payments are typically cleared after a 14-day pending period (7 days for Top Rated Sellers). Once the funds are cleared, they should be disbursed to your Fiverr balance, which you can withdraw to your PayPal, bank account, or Fiverr Revenue Card.

As for your question about the system canceling money without consent—Fiverr cannot reverse payments arbitrarily after they’ve been cleared, unless there's a violation of their Terms of Service. For example, if Fiverr finds a breach of their rules (like copyright infringement or offering a service outside their guidelines), they can intervene. But in regular circumstances, payments don’t get canceled without a valid reason and communication between both parties.

If you're seeing a delay or unexpected change in your disbursement, I suggest contacting Fiverr Support to get a clearer explanation. Sometimes it could be a technical glitch, or it could involve a buyer-initiated dispute, in which case you would be notified.

I hope this helps clarify things! Feel free to reach out if you have more questions.

Best regards,
Kathryn R. Davila
Freelancer on Fiverr

Thank you Kathryn, 

I really hope my money comes back, because it should have been in my wallet and then returned to the buyer in just 4 hours. whereas in the fiver rules for cancellation of transactions there must be an agreement from both parties within 48 hours or it can be released

I have protested about this to fiver customer support, but they seem to be irresponsible and one team throws it to the other team again and again

below I attach a screenshot of the money that should have been received suddenly withdrawn by fiver no more than 6 hours without any clear reason.

[aliceclarine]

There is clearly a regulation that transactions cannot be canceled unilaterally, especially since the money can be returned within 4 hours,

it takes a minimum of 7-12 hours to reply to my problem, but the funds can be returned to the consumer in just 4 hours.