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I hope this message finds you well. I am reaching out to seek your expertise on a matter concerning my gig performance. Despite achieving a success score of 9% for three gigs and 7% for one gig (verifiable via screenshots), my Level 2 status has been downgraded to Level 1. I would appreciate clarification on this discrepancy. 

Furthermore, I have observed that my overall success score line is displayed in grey instead of green. Could you please advise on the reasoning behind this? 

Thank you for your time and assistance in this matter. I look forward to your guidance and clarification. 

Level 2 status has been downgraded to Level 1

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