Unjust Success Score Drop & Level Progress Hold – Seeking Clarity and Support

[sovthdesign]

Hey Fiverr Community,

I’m posting today out of frustration and a desire to hear if others have faced a similar situation with Fiverr’s Success Score system. I’ve recently encountered some major setbacks, and I’m hoping to understand if there’s any way to navigate these issues or at least gain clarity.

Here’s what’s going on:

For the past three years, I’ve worked hard on Fiverr to build a successful freelance business. I’ve maintained a perfect 5-star rating with 84 reviews and zero negative feedback. My communication has always been prompt (usually responding within an hour), and I’ve consistently delivered my projects ahead of schedule. Yet, despite all this, I recently saw my Success Score drop significantly, and I was demoted to Level 0.

What’s baffling is that none of my public reviews reflect any dissatisfaction. For example, one recent client even wrote, “I really love it!! Thank you so much!! It’s literally everything I said, and it looks really good. I’m ready to proceed with the next step!”—and yet, somehow, my score continues to drop. It’s been suggested that private reviews might be the culprit, but as sellers, we’re given no visibility into this. How can we improve or address concerns if we aren’t made aware of what’s wrong?

Here’s where it gets even more confusing:

On top of the Success Score drop, I received a notification that my “level progress is on hold due to a violation of Fiverr’s policies,” but I have no idea what this violation even is. There’s been no explanation, no indication of what I supposedly did wrong, and now I’m unable to advance or promote my gigs until November 16, 2024. I’ve always adhered to Fiverr’s policies, and I’m left completely in the dark about why this happened.

For context, I’ve been nearing $10k in sales and have received nothing but positive reviews. This sudden downgrade feels like a major setback, and I’m genuinely confused about how Fiverr’s system works. It seems like a system designed to penalize sellers without offering us the chance to understand or correct any issues.

Some key concerns I have:

1. Lack of transparency – Private reviews are affecting my Success Score, but without knowing what clients might be unhappy with, it’s impossible to improve.

2. Unexplained level hold – I’ve received no details about what policy violation I’m supposedly guilty of. How can I fix something I’m unaware of?

3. Inconsistency in feedback – Publicly, clients seem thrilled with my work, so why am I being penalized behind the scenes?

At this point, I’m questioning Fiverr’s priorities. Don’t they want to support a five-star-rated seller who consistently delivers high-quality work? It feels like Fiverr’s system is punishing sellers rather than encouraging growth and improvement.

I’ve found success on other platforms like UpWork, where transparency is much higher and feedback is clearer, but I’ve invested a lot of time and energy into Fiverr, and I’d rather not abandon it. However, the current situation makes it difficult to maintain confidence in the platform.

Has anyone else experienced this?

How have you navigated the Success Score drop or level progress hold?

And most importantly, is there any hope for greater transparency from Fiverr in the future?

I’d appreciate any advice or similar experiences from the community, as this situation has been incredibly frustrating, and I know I’m not alone in facing these challenges.

Looking forward to your thoughts!

Best,

Dustin

[ch6k0r]

We really need a statement from the team addressing all the mysteries and concerns that have arisen since the implementation of the new system. There hasn’t been any official update so far.

One of the main problems I have with this system is how it took into consideration the period when all we had were the previous metrics: rating, response rate, delivery on time, etc.

Those were the things that informed us if we were doing well or not, even though we knew about private feedback and how it gave no indication of what went wrong and when it went wrong.

Instead, the system was implemented within a month to work on our stats, while we are dealing with 6 months to 2 years of data (the covered period is still a mystery, as everyone says a different thing).

[zaheer_abbas37]

Being a new seller, i can't say anything negative about the system as i have a very less experience but still after reading your detailed post and concerns, i also feel bad and sorrow about this condition.

Every fellow member to request Fiverr Staff & Officials to help this member and consult him about his issues.

[qariasehar]

 

I completely understand your frustration regarding the Success Score drop and level hold; it’s incredibly disheartening after all your hard work and dedication. You’ve built an impressive track record with your perfect 5-star rating and positive reviews, which speaks volumes about your skills as a freelancer.

Many in our community have faced similar challenges with Fiverr's system, so you're definitely not alone in this struggle. Remember, setbacks are often part of the journey, even for the most successful freelancers. Persistence is key!I encourage you to reach out to Fiverr support directly for clarity on your situation; sometimes, they can provide insights that help resolve these issues. Also, don’t hesitate to lean on the positive feedback from your clients—it's a powerful reminder of your capabilities.

Consider engaging more with the community here; sharing experiences can lead to valuable advice or support. And if you ever feel stuck, exploring other platforms could open up new opportunities while you continue to grow your presence on Fiverr.

Stay strong and keep pushing forward! Your hard work will pay off.