Running into issues on Fiverr? Use this board to troubleshoot and share issues with the community

Support & Troubleshooting

Firstly, I want to say that Fiverr has been a game changer for me. It has given me the opportunity to sell my skills and achieve many things. However, there's a particular situation I've been facing for quite some time, and I’ve been meaning to raise this concern. Today, I finally decided to write about it. 

Fiverr frequently promotes itself as a fair and unbiased platform for both buyers and sellers. But many sellers, including myself, would disagree based on experiences where buyer-related issues were handled by Customer Support. I’ve had several cases where the buyer was completely in the wrong, yet I had no choice but to comply with what the customer demanded. 

However, the main issue I want to highlight concerns the review system that follows an order. Fiverr has a system called "Private Feedback," where the buyer receives a form at a random time within a few weeks after the order is completed. Here’s my case: 

I’ve had my share of difficult buyers, and there have been many times where I’ve wanted to give them a 1-star review. The rating system should reflect how our experience was with each other, right? So if I’m extremely unhappy with the buyer, I can give them a 1-star rating. But if the buyer is happy with my work, they can give me 5 stars. However, every time I want to leave a 1-star review, the first thought that comes to my mind is, “What if the buyer leaves negative private feedback out of spite because I gave them a bad review, even though they initially left me 5 stars?” 

It’s obvious that if a buyer sees I’ve given them a 1-star review, they’ll be looking for ways to retaliate. When they receive the notification for Private Feedback, they might use it to take revenge. I randomly asked 10 people what they would do in such a situation, and unsurprisingly, all 10 said they would likely give negative private feedback in response. 

So, is this really fair? Fiverr claims the platform is unbiased for both buyers and sellers, but only buyers have access to Private Feedback. Wouldn't it be fairer if sellers also had the option to give private feedback on buyers? Buyers should be aware of this as well, so if they intend to retaliate, they’ll know that sellers have the same feature, which could at least improve the accuracy of the Private Feedback system. 

Is the Rating System really unbiased?

A home for meaningful connections, peer support, and professional growth.

Fiverr Community

Job Title

Login to the Fiverr Community community to connect with others, attend community events, and more!

Login or Sign Up for even more

To unlock all parts of the community and get the best experience, complete your profile.