Urgent Help Needed: Withdrawal Disabled After Account Reinstatement, No Response from Support

[solution_archi]

Hello Fiverr Community,

I hope someone can help with an issue I’m facing. My Fiverr account was disabled 3 months ago on June 15th, and since then, I haven't been able to withdraw my earnings. A few days ago, I received a message from Fiverr saying I could withdraw my funds within 7 days. However, when I click on the withdrawal option, I get a message saying, "Your withdrawal has been disabled, please contact customer support."

I’ve already contacted customer support and followed up multiple times over the last 3-4 days, but I still haven’t received a response. I even created two parallel tickets hoping for a resolution, but there’s been no update. I currently have $573 in my account, and I’m concerned that if I don’t get this resolved before the 7-day window, I may lose access to my hard-earned money.

I know this community ( @smartdezigns @ana_tomy @Lena @Kesha  @Lyndsey_Fiverr  )is very supportive, and I’m hoping someone can guide me or escalate this issue. I would really appreciate any assistance, as I don’t want to lose my earnings due to this technical issue.

Thank you for your help!

[solution_archi]

I wanted to follow up on my previous post. I received an email on September 12th saying I could withdraw my funds within 7 days, but I’m still encountering the message "Your withdrawal has been disabled, please contact customer support."

It’s been 3 days, and despite my follow-ups and creating multiple support tickets, I haven’t received a resolution. I’m worried about losing access to my $573.

If anyone can assist or escalate this issue, I’d greatly appreciate it. Thanks for your support!

[Lena]

Hello @solution_archi 

Please check your email.

Thank you.  

[solution_archi]

17 hours ago, Lena said:

Hello @solution_archi 

Please check your email.

Thank you.  

Hi Lena,

I’ve checked my email and replied with the requested information. I’ve provided all the answers, but I haven’t received a response yet. Could you please help resolve this issue so I can withdraw my funds?

Thank you for your assistance.

[Lena]

Hello again @solution_archi 

3 minutes ago, solution_archi said:

Could you please help resolve this issue so I can withdraw my funds?

Please know that your inquiry is being handled by the relevant department and as soon as we receive an update from them, we will contact you. 

We appreciate your understanding and patience. 

[solution_archi]

Just now, Lena said:

Hello again @solution_archi 

Please know that your inquiry is being handled by the relevant department and as soon as we receive an update from them, we will contact you. 

We appreciate your understanding and patience. 

Thank you for your response. While I understand that the matter is being handled by the relevant department, I would like to emphasize the urgency, as my ability to withdraw funds is time-sensitive. I truly appreciate your assistance and hope this can be resolved promptly to avoid any further delays.

[solution_archi]

Just now, Lena said:

Hello again @solution_archi 

Please know that your inquiry is being handled by the relevant department and as soon as we receive an update from them, we will contact you. 

We appreciate your understanding and patience. 

@LenaCould you please look into my withdrawal issue? I'm ready to provide any details needed to help process this. If you could follow up with the team or reply to me via email, that would be greatly appreciated.

Thanks for your help, and I look forward to your update!

[solution_archi]

20 hours ago, Lena said:

Hello again @solution_archi 

Please know that your inquiry is being handled by the relevant department and as soon as we receive an update from them, we will contact you. 

We appreciate your understanding and patience. 

Hi @Lena,

After providing the requested details, I’m still waiting for a response. I have been waiting for two days and It's been a total of 5-6 days now, and I’m becoming increasingly concerned about the 7-day withdrawal window.

I’d really appreciate any help in speeding up the process, as time is running out.

Thank you for your understanding. @ana_tomy @Kesha  @Lyndsey_Fiverr 

Edited September 17 by solution_archi

[solution_archi]

Hi Dear Community,

I’m in need of some advice. I provided all the requested details for a withdrawal issue, but it’s been 5-6 days, and I still haven’t received a response from Fiverr support. The 7-day withdrawal window is closing soon, and I’m getting worried about losing access to my funds.

Has anyone experienced something similar, or does anyone have any suggestions on what I can do? Any help would be appreciated as time is running short. 

Thank you!

 

 

 

 

@smartdezigns

[solution_archi]

On 9/16/2024 at 3:32 PM, Lena said:

Hello again @solution_archi 

Please know that your inquiry is being handled by the relevant department and as soon as we receive an update from them, we will contact you. 

We appreciate your understanding and patience. 

Hi @Lena,

I’m reaching out again with an urgent request for help. It has been 3 days since I provided the requested details for my withdrawal issue and total 6 days, and today is the last day for me to access my hard-earned funds. I understand that Fiverr handles many support requests, but my situation is very time-sensitive, and I’m deeply concerned that I will lose $573 if this is not resolved immediately.

Please, I kindly request that you escalate my case to the relevant team and get back to me as soon as possible before the withdrawal window closes. I’ve been actively engaging with the community, but I need urgent support to prevent the loss of my earnings.

Thank you for your understanding, and I appreciate your help in resolving this.

[solution_archi]

Hi ma'am @vickieito,

I hope that you are doing great. I am unable to withdraw my hard-earned money still after 90 days. Almost 6 days has been passed since I got email to withdraw my funds and when I try to withdraw my funds It is showing "YOUR WITHDRAWAL HAS BEEN DISABLED AND KINDLY CONTACT CUSTOMER SUPPORT" I have seen that you helped many people here on fiverr who had same issue. kindly help me too. I have been contacted fiverr customer support many times on the same ticket and did follow up as well and they are not responding to my messages. I would unable to withdraw my funds if one more day passes. I am more concerned about their delay and how will it feel if you work hard to satisfy your client and client gave you 5 start review as well, and at last you do not get paid for what you work hard??? Kindly respond to my message. It might be my last day at here and my account will be perminently banned and I would not even talk to my community. Help me resolve this issue so that I can get for what I worked hard. 

Edited September 17 by solution_archi

[solution_archi]

Urgent Concern Regarding Delayed Response from Fiverr Team

Hi everyone,

I wanted to share my experience and seek some advice from the community. I was actively involved in trying to resolve an issue with withdrawing my funds, but despite my continuous efforts and communication, Fiverr did not resolve my issue within the given time frame.

I recently received a message from the Fiverr team stating that my account is blocked again, and I now have to wait an additional 90 days. I’m really concerned about what will happen if, after these 90 days, the same issue occurs and I receive delayed responses from customer support. Who would be responsible for this delay, and what happens if I face the same situation again?

If anyone has faced a similar issue, I would appreciate your guidance. What steps can I take to ensure this doesn't happen in the future?

Thanks for your support!