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About 6 months ago, a buyer contacted me regarding a project related to Amazon. He insisted that I contact him via WhatsApp to discuss the details. I know this is against Fiverr's Terms of Service, so I refused to take the conversation off-platform. However, the buyer never provided clear project information, and after I declined to communicate outside Fiverr, he lodged a complaint against me. 

Following that, Fiverr lowered my success score, and their response mentioned that my communication was not good. Since then, I’ve completed 16 orders, all with 5-star reviews and positive feedback. However, despite this consistent positive performance, my success score has not improved. 

I’d appreciate any advice on how to address this situation or steps I can take to improve my score. Thank you in advance for your help! 

how to improve success ?

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