Verified Information visible to EU Customers

[roberto_sw_eng]

Hello everyone. I am an Italian user and I would like to create my first Gig. I was reading the documentation when this sentence on the Account Verification page caught my attention: "Once your information is verified, certain EU customers may see some of the information as required by applicable laws." I couldn't find precise information on who these "certain EU customers" are, and I would like to understand better how this sharing of address, phone number, etc., works.

Help me please.

[Lena]

Hello @roberto_sw_eng 

We know filling out the Personal & Business Information Verification form can be inconvenient, and we’ll be happy to explain its importance. New Sellers must fill out a Personal & Business Information form once they finish creating their Gig. This is to verify the Seller’s identity and is part of our commitment to transparency, security, and reliability. Please be advised that Fiverr must adhere to the DSA regulations of the EU Commission. We understand that the additional step of filling out the form is a bit of an extra effort, and we appreciate your understanding and cooperation. Please be advised that we are required to display certain details to comply with legal regulations. For more information, visit DSA Overview and Account Verification. Our Support team is here to assist you with any specific questions or concerns about the form.

In addition, please know that the privacy and security of our users are of utmost importance to us. To maintain the safety and security of our community, verifying the identities of freelancers who operate as businesses can help ensure they are legitimate and qualified, leading to higher quality work, greater project reliability, and increased trust in the platform. These changes strengthen privacy and security protections with new reporting tools to prevent and address any potentially harmful content. Additionally, please note that only private buyers from the EU can see certain details provided by you on the seller’s profile page, adhering to legal requirements. All information collected will be handled in accordance with Fiverr's Privacy Policy.

Furthermore, you can exercise your rights over your personal information, by opening a Customer Support ticket or contacting us at privacy@fiverr.com. For Fiverr Workspace users, please contact us at workspace-support@fiverr.com. 

Hope this helps. 

[uk1000]

Is it only if you say you're a business (not an individual) that those EU buyers would see your address, phone, email info? Because if it's every seller it won't be increasing security if their private info is given out.

And which EU buyers exactly (it says "certain EU customers may see some of the information as required by applicable laws" without saying which)? Is it specific countries? Based on IP address? What will stop anyone seeing the info by using VPNs which look like they're in a different country? Will there be opt outs?

35 minutes ago, Lena said:

In addition, please know that the privacy and security of our users are of utmost importance to us. To maintain the safety and security of our community, verifying the identities of freelancers who operate as businesses

Isn't it verifying those who say they're "individuals" not businesses too?

What about buyers who send the fake QR codes and fake payment screenshots are they going to get verified before they scan send stuff like that?

Edited September 9 by uk1000

[Lena]

Hi @uk1000 

I am sure you have plenty of questions 🙂 so please direct all your questions to privacy@fiverr.com. They will be able to provide you with detailed information.