False Positive Warning

[ilvion19]

30 minutes ago, uk1000 said:

Though they don't specifically say you can't allow your brother in law to order or other family members to order.

In the community standards link: https://www.fiverr.com/community/standards/integrity-authenticity

It says:

If that wasn't the intent of the family member you could say that to CS maybe (if those were genuine orders. If he really wanted to order your service and not just to leave good reviews/ratings). Though having family members order would likely increase chance of bias in the reviews.

I don't think they actually say in the TOS/community standards page that you're not allowed to let another user use your device (even though sellers shouldn't do that as it would probably get the account flagged/warned) but I might be mistaken.

 

I contacted them again with this reply 

 

Hi Nash,

After thoroughly reviewing the Terms of Service and carefully going through my order details, I found no violations that justify these warnings. In Fiverr's policies, there is no mention that family members cannot order my gigs, nor is there a rule against others using my laptop to place orders.

I understand that it might appear as though my brother-in-law intended to boost my reviews, but this is not the case. His order was genuine, and his review was based on the quality of work and communication I provided. I sent vector files as a bonus, and he was genuinely satisfied with the logo results. With the quality of work I delivered for this order, I am confident that any buyer would have provided the same positive review.

Given that these reviews are legitimate, I believe the warnings are unwarranted and unfairly impact my account and my work on the platform. I kindly request that the first warning be removed and a detailed review be conducted in line with Fiverr's Terms of Service and the quality of work I provided.

I have reached out to Fiverr Customer Support several times without receiving a response. Hence, I am kindly requesting your assistance in reviewing my account and providing clarification on this matter. I am eager to resolve this promptly and ensure I am operating in compliance with Fiverr's guidelines.

Thank you very much for your time and understanding. I look forward to your prompt response.

Best regards,

[katakatica]

This is tricky - because how can Fiverr know that you're telling the truth? I'm not saying you aren't - but looking at from the outside definitely makes it sound odd. 

My fiancé works in the same field as I do for a big company and so he COULD potentially need my services but we wouldn't do it this way (... I also wouldn't charge him, but still). It feels a bit odd to me as well that you would do something like this. Now - maybe (and from what you are saying, likely) your heart was in the right place, but proving this will be hard.

Why would someone with a business travel without their own laptop? Why couldn't they order your services on their phone or iPad? 

It does sound potentially suspicious (knowing how Fiverr has so much suspicious activity) right? 

I think it will be hard for you to prove your truth - but you might be able to do it. However, I wouldn't be too surprised if your warnings stayed. 

That being said, I truly hope I'm wrong!

Gather all the papers you have, maybe info about your relative's business and send those through. That might help but it's hard to know. 

 

[ilvion19]

7 minutes ago, katakatica said:

This is tricky - because how can Fiverr know that you're telling the truth? I'm not saying you aren't - but looking at from the outside definitely makes it sound odd. 

My fiancé works in the same field as I do for a big company and so he COULD potentially need my services but we wouldn't do it this way (... I also wouldn't charge him, but still). It feels a bit odd to me as well that you would do something like this. Now - maybe (and from what you are saying, likely) your heart was in the right place, but proving this will be hard.

Why would someone with a business travel without their own laptop? Why couldn't they order your services on their phone or iPad? 

It does sound potentially suspicious (knowing how Fiverr has so much suspicious activity) right? 

I think it will be hard for you to prove your truth - but you might be able to do it. However, I wouldn't be too surprised if your warnings stayed. 

That being said, I truly hope I'm wrong!

Gather all the papers you have, maybe info about your relative's business and send those through. That might help but it's hard to know. 

 

Thank you for your perspective. I understand how it may appear suspicious from an outside viewpoint, especially given the prevalence of fraudulent activity on Fiverr. I appreciate your candid thoughts and suggestions for gathering supporting evidence for Customer Support.

Just to clarify, my brother-in-law visited Albania for a holiday and did not have his laptop with him. Since I live here, he used my laptop to place his order. Unfortunately, he couldn't access Fiverr on his phone or iPad due to his company's strict IT security policies that block certain applications on mobile devices. Additionally, he needed an official invoice for compliance with his company’s guidelines. That's why I charged him and chose to complete the transaction on Fiverr, despite potential complications, to stay within the platform's rules.

While proving intent may be challenging, I am hopeful that providing detailed information about my relative's legitimate need for the services will help clarify the situation. Thanks again for your input—I genuinely hope for a positive resolution as well.

[tauseefabbaskhn]

6 hours ago, ilvion19 said:

Thanks for your insight. It's always amusing when new sellers try to school others without fully understanding the platform. 😊 I've been around long enough to know that policies can fluctuate and aren't always crystal clear. But don’t worry, while you're busy speculating, I'll be making strides towards resolving my issue and getting back in the game. Ignorance might not be an excuse, but confidence and resilience are key to success. Best of luck with your selling journey! 🚀

Again sorry to learn you're in a frustrating situation. I know I'm a new seller and don't carry the faculty to school someone of your calibre! 

Still, if I may, would ask you a few questions to understand the situation correctly. 

1. Why would you allow a platform to take 20 percent off of your earrings when your brother in law was able to give you the money in cash/in person? Did you need the reviews and sacrificed your 20 percent? 

2. The purchasing pattern unfortunately shows that both orders were of $10 each and placed within a week from a device you personally use. Did that mean a single order was split into two so you may receive two reviews instead of one? 

3. If I were in your situation, I would've asked my brother in law to immediately give me the money (without a 20 percent cut and a two weeks waiting period plus withdrawal fee), if I wouldn't need the reviews.  Did you give a thought to that? 

I really wish and pray you get your account back. 

[ilvion19]

16 hours ago, tauseefabbaskhn said:

Again sorry to learn you're in a frustrating situation. I know I'm a new seller and don't carry the faculty to school someone of your calibre! 

Still, if I may, would ask you a few questions to understand the situation correctly. 

1. Why would you allow a platform to take 20 percent off of your earrings when your brother in law was able to give you the money in cash/in person? Did you need the reviews and sacrificed your 20 percent? 

2. The purchasing pattern unfortunately shows that both orders were of $10 each and placed within a week from a device you personally use. Did that mean a single order was split into two so you may receive two reviews instead of one? 

3. If I were in your situation, I would've asked my brother in law to immediately give me the money (without a 20 percent cut and a two weeks waiting period plus withdrawal fee), if I wouldn't need the reviews.  Did you give a thought to that? 

I really wish and pray you get your account back. 

He needed an official invoice for compliance with his company’s guidelines. That's why I charged him and chose to complete the transaction on Fiverr, despite potential complications, to stay within the platform's rules.