SCAM - BE CAREFUL

[allegromoderato]

I opened my seller account yesterday and have already received two DANGEROUS scam attempts. Is this normal? What is Fiverr doing to prevent such scams? How can i protect from others? Honestly, I didn’t fall for the second one just because I work in banking and am a very cautious person, but please, BE CAREFUL!!!!

Here's the attempt so you guys can protect from further

 

[andrewaccooper]

Yes, new to Fiverr and the second one just happened to me - almost had me. Trying to work out a way to inform Fiverr?

Edited Thursday at 12:57 PM by andrewaccooper

[allegromoderato]

5 minutes ago, andrewaccooper said:

Yes, new to Fiverr and the second one just happened to me - almost had me. Trying to work out a way to inform Fiverr?

This that I posted was a very well-constructed scam, I imagine many people could fall for it. Yes, I would like Fiverr to know about this and try to prevent from happening. I assume it's standard practice for Fiverr NOT to ask for credit card details to receive payments, if this information alone is clearly communicated, it could save many people from this and other scams.

[Lena]

Hello @allegromoderato @andrewaccooper 

We understand your concerns about the safety of your accounts. Know that we are aware of the issue and actively working on resolving it. Scammers are becoming increasingly creative, and that is why it is important to report them to our Customer Support immediately. Send an email to support@fiverr.com with all the screenshots you have. We need to be aware of their new ways so that we can take the appropriate steps. 

We strongly recommend not opening suspicious links, QR codes, or files from senders you have not contacted directly. Please be aware that Fiverr will never contact you via inbox to request payments, passwords, or private information.

Have you received the message below when you logged into your Fiverr account? In addition, please take a moment to read our pinned posts and this informative article from the Help Center on Staying safe on the platform. 

Hope this helps. 

[allegromoderato]

Thank you, Lena, for your very clear message. I know that Fiverr does everything to ensure the complete safety of its community, and that scammers are always looking for new ways to trick people and bypass checks and security.

 

For your information, here’s what led me to think it wasn’t a scam:

- the request came directly from Fiverr’s DM system, i received as a normal message inside the Fiverr legit website.

 

- The buyer told me she needs my email because my account was not verified, that's how i received the scam link. Unfortunately it was my first order and I don’t know the procedure.

 

- The website link and layout was "acceptable," fiverr dot autodirect dot website. Also no matter what I clicked in the website, it redirected me to the real Fiverr site and every link led to the correct page.

- Not having being told to be careful, by the mean that in my mind it was almost impossible to being scammed when asking for a payment...

 

What raised my suspicions:

- at first the generic request, "I'll pay you first, then I'll tell you what to do."

- The urgency, repeated to the point of annoyance, but this is was also a double-edged sword because, not finding an immediate way to contact fiverr or verify if it was genuine, in panic I might have clicked and entered sensitive information to avoid the ban or suspension the scammer told me i could face.

- Lastly, the request for credit card details to receive a payment, that was a very big red flag for me.

Thank you so much for your support!

 

[subrata_uiux]

It was helpful. Thanks for sharing with us

[purplestaraura]

I’m a new seller and just listed my services yesterday. This exact thing happened to me a couple of hours ago. I clicked on a link to accept a payment, and a chat popped up asking for my card details to verify my identity. They almost scammed me. On top of that, the other three buyers have been asking for my email address.

[allegromoderato]

On 9/7/2024 at 4:31 AM, purplestaraura said:

I’m a new seller and just listed my services yesterday. This exact thing happened to me a couple of hours ago. I clicked on a link to accept a payment, and a chat popped up asking for my card details to verify my identity. They almost scammed me. On top of that, the other three buyers have been asking for my email address.

Unfortunately, i think they are all scammers.... they ask for your email so they can send you the scam link on the email. I have a gig online , few days, and i received like 3 4 scam attemps DAILY. I just hope I can tell when the first real buyer asks me for information and I don't mistake them for yet another scammer.

The funny thing is that I started playing along, dragging it out as long as possible, saying I didn't understand what I needed to do, giving them fake email addresses and saying I didn't receive anything, or asking for useless details, in the hope of reducing their daily earnings and hoping they'll move on to somewhere else 

 

Edited 22 hours ago by allegromoderato