Client purchased gig, now says he doesn't need service.

[julie_minton]

Buyer purchased a gig and completed the requirements yesterday.  Today he says he hired someone else and doesn't need my services.  Do I cancel the gig on my side?  Do I ask him to cancel the gig from his side?  I am a new seller and every client review counts!  How should I proceed to have the least impact to my ratings?

[julie_minton]

Discussed this with buyer and he said to keep the five dollars and submit the order as complete.  

[rawque_gulia]

8 hours ago, julie_minton said:

Do I cancel the gig on my side?  Do I ask him to cancel the gig from his side?

Doesn't matter! Mutual cancellation works both ways.

8 hours ago, julie_minton said:

Discussed this with buyer and he said to keep the five dollars and submit the order as complete.  

Delivering a blank order or wrong files is a violation of terms. Yes, you have the buyer's consent, but I would recommend first contacting customer support and getting their permission on this.

[filipdevaere]

8 hours ago, julie_minton said:

Discussed this with buyer and he said to keep the five dollars and submit the order as complete.  

Make a screenshot of the agreement and deliver the file of the screenshot.
In this case you do not deliver an "empty" order and you also prove that the buyer agreed.