Delay in competing the order from buyer's side

[gaurisinghal_]

Hi

This is about an order that a buyer placed. it has almost been a month since the order was placed, and I haven't been able to complete it because the seller hasn't provided me with the required content. I have extended the deadlines many times. Now the buyer is not replying to the messages and the order is about to reach its delivery date. 

What should I do in such a scenario?
and how will it affect my profile?

 

[priyank_mod]

13 minutes ago, atulcodex said:

I will suggest you to deliver the order because now it is already deranking your gig due to late delivery.

Not true, seller has extended the delivery timeline already. Don't provide wrong advice. 

 

1 hour ago, gaurisinghal_ said:

What should I do in such a scenario?

Since buyer has NOT provided the required info, your delivery will be counted as wrong/partial delivery. If buyer later complains to support, your account will get flagged too for violation of TOS.

Its better to cancel the order and move on. 

[atulcodex]

1 hour ago, priyank_mod said:

Not true, seller has extended the delivery timeline already. Don't provide wrong advice. 

 

Since buyer has NOT provided the required info, your delivery will be counted as wrong/partial delivery. If buyer later complains to support, your account will get flagged too for violation of TOS.

Its better to cancel the order and move on. 

Please confirm once from Fiverr support team that home many time you can extend delivery date and it is affect your ranking or not! @priyank_mod

I'm not interested to misguide anyone

Thanks

[priyank_mod]

1 minute ago, atulcodex said:

Please confirm once from Fiverr support team that home many time you can extend delivery date and it is affect your ranking or not!

Fiverr support will not share this information, it is part of their proprietary algorithm!!

But, there is no prescribed/official limit on how many times an order can be extended. 

 

PS Gig ranking is a misleading term and there is no such thing as gig rank. Every buyer sees different search results in real-time. 

[gaurisinghal_]

22 hours ago, priyank_mod said:

Not true, seller has extended the delivery timeline already. Don't provide wrong advice. 

 

Since buyer has NOT provided the required info, your delivery will be counted as wrong/partial delivery. If buyer later complains to support, your account will get flagged too for violation of TOS.

Its better to cancel the order and move on. 

if i cancel the order will it affect my profile?

 

[priyank_mod]

On 9/5/2024 at 11:09 AM, gaurisinghal_ said:

if i cancel the order will it affect my profile?

 

Yes, cancellation will have an adverse impact on your profile and success score. 

But no one knows the precise extent of negative impact. 

[gaurisinghal_]

On 9/6/2024 at 12:01 PM, priyank_mod said:

Yes, cancellation will have an adverse impact on your profile and success score. 

But no one knows the precise extent of negative impact. 

so isn't there any other way?

[atulcodex]

1 hour ago, gaurisinghal_ said:

Hi

This is about an order that a buyer placed. it has almost been a month since the order was placed, and I haven't been able to complete it because the seller hasn't provided me with the required content. I have extended the deadlines many times. Now the buyer is not replying to the messages and the order is about to reach its delivery date. 

What should I do in such a scenario?
and how will it affect my profile?

 

I will suggest you to deliver the order because now it is already deranking your gig due to late delivery. So submit delivery, if client come again then complete work as a Good freelancer. 

Or you can reach to Fiverr support team and @Lena mam

Edited September 4 by atulcodex
spealing mistake

[mehwishm691]

 

I understand that there has been a delay in completing the order from your side. Please let me know how I can assist you in moving forward so we can complete the project as soon as possible.

Your satisfaction is my priority, and I’m here to support you in any way necessary to ensure the order is completed to your expectations.

Looking forward to your guidance.