False Positive warnings about "Feedback boosting violation"

[harisawan76]

On 9/9/2024 at 3:43 AM, paschalisblack said:

I explained my history with this false positive warning and I asked them to review my case again etc. Then, one morning I received a message from CS informing me that the warning was removed. I wish you best of luck and please keep us updated!

Hi there,

I created a new ticket and mentioned that the issue was not solved so I'm creating a new ticket. However, Fiverr merged this new ticket with the old one and they replied to the old ticket that they will not provide any further responses.

 

Can you please attach what you wrote in the second ticket that you created?

 

Please help,

Thanks.

[harisawan76]

On 9/6/2024 at 11:40 PM, paschalisblack said:

I'm so glad too and I really hope that this was the last time I received this invalid warning!

Hi there,

I created a new ticket and mentioned that the issue was not solved so I'm creating a new ticket. However, Fiverr merged this new ticket with the old one and they replied to the old ticket that they will not provide any further responses.

 

Can you please attach what you wrote in the second ticket that you created?

 

Please help,

Thanks.

[ibmseo]

On 9/14/2024 at 11:41 PM, harisawan76 said:

Hi there,

I created a new ticket and mentioned that the issue was not solved so I'm creating a new ticket. However, Fiverr merged this new ticket with the old one and they replied to the old ticket that they will not provide any further responses.

 

Can you please attach what you wrote in the second ticket that you created?

 

Please help,

Thanks.

 

Same Issue with me.

[abdul_fardaus]

Contact Fiverr's support team.

[ibmseo]

8 minutes ago, abdul_fardaus said:

Contact Fiverr's support team.

Thanks for your help bro, I have already sent everything I got this response: The orders in question lack reviews; however, they have been subject to manual review by the appropriate team, and the decision to issue warnings will remain unchanged. Now I am getting the same reply when I ask for help: The decision is not subject to change. I need help.

[harisawan76]

On 9/22/2024 at 2:24 PM, abdul_fardaus said:

Contact Fiverr's support team.

did that, got the same reply every single time.

[antonioricoveri]

On 9/1/2024 at 8:39 PM, paschalisblack said:

Hello everyone,

My name is Pascal, I have been on fiverr since 2015 and I would like to share my experience regarding some recent issues I'm having with false positive warnings I keep receiving for "Feedback boosting violation".  More specifically, first time I received this warning was on June 2024 and the warning said:

"Our rating and Seller leveling system are a fundamental part in building and maintaining a trusted marketplace. Your account has been flagged for purchasing or selling with the intent to falsely increase ratings and/or levels. This goes against our community ideals. For more information, please review our Terms of Service."

I was very surprised to see this notification on my account since I always make sure to be within fiverr's guidelines and never did anything to violate them. After overcoming my initial shock, I decided to write to fiverr CS. They were very polite and after some time they got back to me saying that the warning was invalid and they succesfuylly removed it.

That would be a happy ending if the same warning wasn't sent to my account again a few days earlier, on August 29. Again, I was very surprised but I immediately opened a new ticket to CS explaining the situation and my history with the same false positive warning. They were polite as always and they submitted my case to the relevant team and asked me to patiently wait until they had some news, which I did for 3 days. 3 days without any reply. I can't even express how stresfull I was (still am). I believe many of you can understand how stressfull this situation can be for a fiverr seller who worked very hard for many years.

After 3 days, CS came back to me with an update, saying that the relevant team decided that the warning was valid and will remain in my account for 90 days. 

I explained again that I didn't do anything wrong and asked them for any kind proof or anything that proves what I am accused for. Their answer was that they can't share any further details since this is "internal information" etc. Again, I asked them to tell me what exactly I did wrong because if I don't even know my exact violation, then how I will make sure not to repeat it in the future? Makes sense, right? 

After that, they reply with the exact number of the order that violates the rules about feedback boosting. This was the message I received:

"Thank you for the follow-up.
 
After reviewing your account again, I found that order #F%%%#&* violates our Terms of Service regarding abusing our product tools to boost your account’s reviews and ratings. All reviews must come from legitimate sales, therefore this warning will remain.
 
I want to remind you that, unfortunately, as Customer Support, we cannot overturn this decision."

Finally thing seem to go somewhere. I instantly checked everything in the mentioned order. Every message, every attached file, my delivery, buyer's feedback etc. Obviously it was just a regular order just like any other of my clients. No abuse, no asking for feedback, nothing at all. 

After replying to CS that I have checked the mentioned order and everything is 100% fine, they aswered that they will forward my case again to the relevant team and get back to me once they have any news. 

And at this exact state I am now. Waiting for a new message from CS and hopefully have the warning removed this time.

I have read many similar stories about this exact same warning other fiverr sellers receive fro time to time. As I understand this is a major flaw on fiverr's detection system. The previous time I got this warning and have it removed by CS, 2 months ago, I have been told my customer support agent that it is very rare for a false positive warning to be issued to an account. However, obviously this is not the case since it's the second time I receive it within 2 months. I have read other fiverr sellers receive it even more often. 

I am not sure how it will end for me, if I will have this warning removed or not but this is a very serious issue and no fiverr seller deserves to be stressed like that for these kind of false positive warnings. We already have so much on our heads, we don't need another reason to worry. Hopefully fiverr will take some measures about these warning and they will no more be sent for invalid reasons.

I will update everyone here once I receive a new reply from CS about my case. If everyone has any similar experience with this kind of warning, please feel free to reply. Your experience might be very usefull for some of us.
 

Hi friend, I'm under the same exact process, I've been here on the marketplace for years.

I'm just waiting for some type of clarification; I never have asked for any type of ratings or feedback from buyers here on the site. This is the second time I've received a false warning of this type, I hope they get it removed soon like the previous occasion.

 

Greetings,

Antonio

[paschalisblack]

13 minutes ago, antonioricoveri said:

Hi friend, I'm under the same exact process, I've been here on the marketplace for years.

I'm just waiting for some type of clarification; I never have asked for any type of ratings or feedback from buyers here on the site. This is the second time I've received a false warning of this type, I hope they get it removed soon like the previous occasion.

 

Greetings,

Antonio

Can you please keep us posted once you have any update from CS? When was the first time this happened and what exactly happened back then? Thank you for sharing your experience with us! 

[paschalisblack]

On 10/3/2024 at 5:24 PM, antonioricoveri said:

Hi friend, I'm under the same exact process, I've been here on the marketplace for years.

I'm just waiting for some type of clarification; I never have asked for any type of ratings or feedback from buyers here on the site. This is the second time I've received a false warning of this type, I hope they get it removed soon like the previous occasion.

 

Greetings,

Antonio

Any update from CS yet?