Order Price showing in review

priyank_mod · November 8

13 minutes ago, mandyzines said:

and hallucinates--er, I mean, interprets

😂😂😂

mandyzines · November 8

12 minutes ago, priyank_mod said:

😂😂😂

"Nobody cares" if freelancers use it, and we love it determining our fate as freelancers, too! (Maybe we can make a "we don't care if it doesn't work" part 2!)

Edited November 8 by mandyzines

agonza1101 · November 9

9 hours ago, donnovan86 said:

The impression is fine. What you don't understand is that private feedback is used for ranking and comparing sellers between them

I understand it, and this is the only argument that has made me consider private reviews might have some sense. Other than that, they do not play a meaningful role for either buyers or sellers. Buyers do not see private reviews and base their decisions about picking a seller only on public ones. Similarly, sellers only see public reviews — which do not fully capture client satisfaction due to the added layer of private feedback. From a seller's perspective, private reviews feel unnecessary and even misleading, as they often contradict what public reviews show

If Fiverr values private reviews more for their ranking and comparison purposes between sellers, then fine — keep them! But remove public ones. That way, buyers would not see any individual public feedback, and sellers would not either, allowing buyers to feel confident they can be completely honest in their private feedback. For sellers, having a single review metric would provide a clearer, more accurate view, without the confusion of two separate measures reflecting client satisfaction

9 hours ago, donnovan86 said:

I sometimes have the same issue, no review under 5 stars, everything seems great, but my success manager sometimes contacts me to say that my stats are lower than usual and I tend to feel that myself since there are less clicks and impressions. Unfortunately that's not something we can control, buyers have the right to express themselves because hey, they paid for the service.

Of course, I am fine with that, and I play by those rules. I accept that a bad day can happen for any reason, that criticism will come, and that someone might point out I could have delivered a better solution. That is fair, and I accept it — I know it is impossible to deliver perfectly 100% of the time. What I want is a system that clearly and transparently tells me how I can improve and gives me specific directions for boosting my metrics in the new system, not one that leaves me guessing about my success score and speculating based on broad key areas

9 hours ago, donnovan86 said:

Unfortunately that's not something we can control, buyers have the right to express themselves because hey, they paid for the service.

I also pay 20% of my earnings from every order to Fiverr, so I also have the right to expect a system that actually works

9 hours ago, donnovan86 said:

I don't have a problem with this system, obviously it's not perfect, but if people are fully happy, there's nothing to worry about.

I do not think sellers are quite happy with this new system. Just look up 'success score' in the forum search bar, and you will see the different threads from people complaining about the exact same issue

vickiespencer · November 9

I have a gig with a score of ten yet a negative client satisfaction score, which is a bit puzzling.

priyank_mod · November 9

2 hours ago, agonza1101 said:

For sellers, having a single review metric would provide a clearer, more accurate view, without the confusion of two separate measures reflecting client satisfaction

This made me wonder -

What if they add the "gig score" to our profiles and thumbnails of gigs (in search results), along with rest of the information??

i.e a gig with 50 reviews and score of 10 VERSUS a gig with 650 reviews and score of 4. What will the buyer choose?? 🫠

PS this is just a rhetorical query to Fiverr!! 🙈

Edited November 9 by priyank_mod

ch6k0r · November 9

5 hours ago, vickiespencer said:

I have a gig with a score of ten yet a negative client satisfaction score, which is a bit puzzling.

Interesting... this means that the score itself and the indications below it are not necessarily tied together, one metric could save another by having strong positive impact and vice versa you could have everything right but if one metric overpowers the others negatively it results in an unbalanced score.

ch6k0r · November 9

4 hours ago, priyank_mod said:

This made me wonder -

What if they add the "gig score" to our profiles and thumbnails of gigs (in search results), along with rest of the information??

i.e a gig with 50 reviews and score of 10 VERSUS a gig with 650 reviews and score of 4. What will the buyer choose?? 🫠

PS this is just a rhetorical query to Fiverr!! 🙈

Be careful what you wish for 😂

donnovan86 · November 9

6 hours ago, agonza1101 said:

But remove public ones. That way, buyers would not see any individual public feedback, and sellers would not either, allowing buyers to feel confident they can be completely honest in their private feedback

Buyers still need to have an idea of who they are working with and what's the track record of a person. I have over 18k reviews, would I agree to having them removed so that someone with 10 reviews would be an equal in people's eyes? Absolutely not, it would be very unfair because every review is earned. They already don't say how many reviews you have if you get over 1k reviews. Those public reviews are still super important.

6 hours ago, agonza1101 said:

I also pay 20% of my earnings from every order to Fiverr, so I also have the right to expect a system that actually works

Well it works the way they want and I don't see them changing it anytime soon. And we all pay 20%, some even more if you are subscribed to Seller Plus.

6 hours ago, agonza1101 said:

Just look up 'success score' in the forum search bar, and you will see the different threads from people complaining about the exact same issue

Those topics are from months ago when the system launched and people were furious, especially with the new review system with emojis. Things changed a bit and overall people calmed down. There are still posts here and there about the success score, but they are mostly from people that have a low success score due to one reason or another and they come here to vent.

I don't have any major issues with the success score system myself. Maybe the fact taht they compare us with others within the same niche and the success score is lower at times because of that.. And yea, cancellations and revisions affecting it, even if it's not our fault. But generally, if you do good work and people are happy, there's nothing to worry about.

To each his own, feel free to vent about this if you want, but I doubt Fiverr will change anything, unless there's a major forum outcry and even then... It's their platform, they have investors, those are the people that choose how the platform will evolve. We can go ahead and cry all we want.. that won't really change that much if anything. If you want to be in complete control, creating your own platform/website and getting buyers that way is the best approach. If you work on someone else's platform, you play by their rules. And you might not always like the results. If you do start working on your own without any freelancing platforms, you will see that the 20% they take is not that much, considering you will have to pay for advertising, fees for various tools/systems you use and so on.

donnovan86 · November 9

5 hours ago, priyank_mod said:

What if they add the "gig score" to our profiles and thumbnails of gigs (in search results), along with rest of the information??

The gig score is just for sellers and Fiverr's own ranking purposes. It's not meant to be public. As someone said, be careful what you wish for 🙂

5 hours ago, vickiespencer said:

I have a gig with a score of ten yet a negative client satisfaction score, which is a bit puzzling.

Most likely the other metrics are very good, and the client's review could be older, so it's not as important.

priyank_mod · November 9

3 hours ago, donnovan86 said:

The gig score is just for sellers and Fiverr's own ranking purposes. It's not meant to be public. As someone said, be careful what you wish for 🙂

Yeah yeah, I'm just playing around.🙈😂

Most people assume that they control a lot with their pile of 5-star ratings but there is barely anything in our control. Each one of us is just a tiny-replacable cog in the giant complex wheel called algorithm.

So its just fun to leave the ...

Edited November 9 by priyank_mod

agonza1101 · November 9

I am happy freelancing on Fiverr. Despite the struggles of adapting to the system, I am not planning to leave anytime soon. That said, I do not subscribe to the 'it is what it is' mindset. If, under the old system, there were not discussions about seller scoring, yet now, with the new system, these issues are cropping up, then clearly something is not working

For sellers who were Top-Rated or Level 2 before where they see their scores gradually dropping and their levels being demoted, without any change in how they operate, you cannot just tell them to 'deal with it'. A seller who maintained Level 2 or TRS status for years being dropped to Level 1 or 0 in a matter of months due to the new system — does that seem logical?

If the system is not functioning as intended, there should be some push for change. Having been freelancing here just over a year, I am not entirely sure how much influence the community has to prompt any changes on Fiverr. Still, it seems worth it to at least try advocating for improvements

3 hours ago, donnovan86 said:

If you work on someone else's platform, you play by their rules. And you might not always like the results. If you do start working on your own without any freelancing platforms, you will see that the 20% they take is not that much, considering you will have to pay for advertising, fees for various tools/systems you use and so on.

I am okay with the 20% fee, because, as you mentioned, it covers the infrastructure of running a business. But that does not mean I should have to accept a system that disrupts seller performance and profiles

3 hours ago, donnovan86 said:

Those topics are from months ago when the system launched and people were furious, especially with the new review system with emojis. Things changed a bit and overall people calmed down. There are still posts here and there about the success score, but they are mostly from people that have a low success score due to one reason or another and they come here to vent.

You do not see threads discussing this from months ago — most are recent, with just a couple from as far back as May and August, and that is just on the first page of results when you search 'success score'

I cannot speak to the exact percentage, but it is clear there is a notable number of sellers dissatisfied with the new system—and for good reason, not just for the sake of venting

priyank_mod · November 9

56 minutes ago, agonza1101 said:

I am not entirely sure how much influence the community has to prompt any changes on Fiverr. Still, it seems worth it to at least try advocating for improvements

There isn't much we can do.

And, I'm sharing this from my work experience in the outside world where I predominantly worked in Corporate HQs for brands - decision-making is highly centralised everywhere and is driven by data, analytics, market research and choices of people running the business. Opinion/feedback of people who are your boots on the ground and in our case, sellers who are working with thousands of buyers in real time don't count for much 90% of the times.

Occasionally some feedback might get registered and incorporated for real but mostly we are just noise!

donnovan86 · November 9

4 hours ago, agonza1101 said:

But that does not mean I should have to accept a system that disrupts seller performance and profiles

It doesn't, if you offer people a great experience and they are happy, you are rewarded. But again, just because your profile has only 5 stars recently, that doesn't mean everyone was happy. If someone is not happy, doesn't leave a public review but leaves a private review, you wouldn't even know and assume everyone was happy, which is not the case. Also, just because people left a public review, that doens't mean they also leave a private review. Most don't.

In fact, if you have 20 reviews, let's say... you might have 3-4 private reviews and out of those you might have 2 negative. That means 50% of people had a negative experience. So all of a sudden, there's another reality and not what you see with the public reviews. Again, it's their platform and their system, and from my experience, if people are happy, you will be rewarded. If someone is unhappy and leaves a bad review, the system will push you back.

Again, we don't have access to all the info and I can see why, because people will always manipulate things to their benefit. There were sellers that had thousands of 5 star reviews because anything that was not 5 stars or if buyers were unhappy, they were refunding just to curate their reviews. Obviously inaccurate, and that's why now we have reviews for canceled orders.

4 hours ago, agonza1101 said:

I cannot speak to the exact percentage, but it is clear there is a notable number of sellers dissatisfied with the new system—and for good reason, not just for the sake of venting

From what you shared, most people seem clueless about how it works and they don't bother searching, while some are unhappy with it. There's no way Fiverr will find a system that keeps every seller happy. Because that's the thing, since the pandemic, the number of sellers tripled on the platform, even more. And due to AI, there are less buyers, along with a bad economy, etc, the number of people buying is lower than before.

What that means is that obviously, less buyers and more sellers means a more restrictive way to manage sellers and their reputation. Pretty much every metric is checked, and people are also compared with their competitors when the success score is set as well. That means even if the success score based on metrics alone is good, if a competitor sells more than you and has better private reviews, you will have the score lowered a bit.

I think I already said a few times, if you offer people a great experience and maintain professionalism, that is more than enough. The problem is that a lot of seller are biting more than they can chew, they showcase themselves to be super professional, and then buyers are disappointed. Some don't leave public reviews, but they will share with Fiverr they had a bad experience via private reviews.

You could talk with the success manager if you have Seller Plus, to see if there are bad private reviews, or figure out what you can improve to rank stuff better.

After checking your account, if I were to guess any issues, that would be the fact you don't have a lot of orders recently, and what reviews are there are from repeat clients. Reviews from newer clients give more weight, and on top of that, the past 6 months of reviews matter. If others in your niche had more orders and reviews than you, I can see why you don't have impressions.

dereck_s · November 9

I'd like to see the public display of the price range removed as well.

nikitakakade24 · November 9

On 8/26/2024 at 2:44 AM, maitasun said:

I hope more and more buyers complain about this. It will be the only way for Fiverr to stop implementing this nonsense.

Being a seller even I am also not comfortable sharing for how much price I worked with the buyers. I am sure there would be many sellers too who feel the same way.

maitasun · November 9

23 minutes ago, nikitakakade24 said:

Being a seller even I am also not comfortable sharing for how much price I worked with the buyers. I am sure there would be many sellers too who feel the same way.

We, sellers, can jump, scream, cry, and even pull our hair until we go bald, and nothing will change. Only buyers have the power to make Fiverr reconsider and step back.

nikitakakade24 · November 9

19 minutes ago, maitasun said:

We, sellers, can jump, scream, cry, and even pull our hair until we go bald, and nothing will change. Only buyers have the power to make Fiverr reconsider and step back.

Absolutely 😔

mrubaid820 · November 9

1 hour ago, maitasun said:

cry, and even pull our hair until we go bald

Imagine this scenario: you've delivered an order to a client at 11 PM after they've approved the preview. (you've already shown them a preview and they loved it), and you're Preparing for your final exam, which is scheduled for tomorrow. Then, at midnight, the buyer cancels the order, saying they found a cheaper rate and demanding extra work.

How disturbing and depressing would that person feel, knowing only they can understand the extent of their frustration? To make matters worse, customer support sides with the buyer, and the buyer sends messages that further depress you, like the ones I've sent in the screenshot.

And he kept sending such messages throughout the night, blackmailing you until 5 am. That's when you reach a breaking point, your mind stops functioning, and you feel utterly helpless.

It's not just the buyer's behavior, but also customer support's biased approach, telling you to communicate with the buyer to resolve the issue. I dealt with this client five months ago, and I still wonder how I managed to complete the deal.

maitasun · November 10

@mrubaid820, Fiverr doesn't understand—or doesn't want to understand—that sellers and buyers have a symbiotic relationship in which both benefit and, by transitivity, Fiverr also benefits.

The thing is that Fiverr sees its sellers as money-making tools. And tools can be replaced when they break. What do you do if your hammer breaks? You simply go and buy a new one. That's basically Fiverr's mentality.

The question is: will the new hammer be as good and reliable as the one that broke? That's for Fiverr to answer.

Edited November 10 by maitasun

priyank_mod · November 10

3 hours ago, maitasun said:

The question is: will the new hammer be as good and reliable as the one that broke? That's for Fiverr to answer.

A seller with $100 average selling price can be easily and preferably replaced with 5 sellers offering $20 average selling price!! System funnels more orders to these trenchcoat sellers and even makes them TRS. 🥳

My analytics don't even blip if I complete a $500 order but if I'm lucky enough to deliver 4 orders worth $125 each within a short span of time, then I become (algorithmic) god's favourite child🥰 for a few weeks at least. 😎

priyank_mod · November 10

6 hours ago, mrubaid820 said:

And he kept sending such messages throughout the night, blackmailing you until 5 am. That's when you reach a breaking point, your mind stops functioning, and you feel utterly helpless.

Spike your pricing, that's the only way to get rid of such buyers. 🤦‍♂️

For the sake of own sanity, one should become unaffordable/unreachable for many people.

mrubaid820 · November 10

@maitasun Fiverr needs to understand that we're not robots, we're human beings with feelings. They need to consider the sellers' mental health. Not everyone can handle stress; some people are extremely sensitive and can get frightened by even a cockroach. Nothing surpasses humanity in my opinion.

mrubaid820 · November 10

5 hours ago, priyank_mod said:

Spike your pricing, that's the only way to get rid of such buyers. 🤦‍♂️

For the sake of own sanity, one should become unaffordable/unreachable for many people.

I've been thinking the same for a while now. I've been observing other sellers on this platform who offer the same services as me, focusing on their quality and pricing. I'm also analyzing additional factors where I can improve, and I plan to make a decision soon regarding this. 😇

vibronx · November 10

How the **** did this thread turn into a discussion about the success score which has been beaten to death a million times over?

agonza1101 · November 10

On 11/9/2024 at 6:01 PM, donnovan86 said:

It doesn't, if you offer people a great experience and they are happy, you are rewarded. But again, just because your profile has only 5 stars recently, that doesn't mean everyone was happy. If someone is not happy, doesn't leave a public review but leaves a private review, you wouldn't even know and assume everyone was happy, which is not the case. Also, just because people left a public review, that doens't mean they also leave a private review. Most don't.

In fact, if you have 20 reviews, let's say... you might have 3-4 private reviews and out of those you might have 2 negative. That means 50% of people had a negative experience. So all of a sudden, there's another reality and not what you see with the public reviews. Again, it's their platform and their system, and from my experience, if people are happy, you will be rewarded. If someone is unhappy and leaves a bad review, the system will push you back.

Again, we don't have access to all the info and I can see why, because people will always manipulate things to their benefit. There were sellers that had thousands of 5 star reviews because anything that was not 5 stars or if buyers were unhappy, they were refunding just to curate their reviews. Obviously inaccurate, and that's why now we have reviews for canceled orders.

From what you shared, most people seem clueless about how it works and they don't bother searching, while some are unhappy with it. There's no way Fiverr will find a system that keeps every seller happy. Because that's the thing, since the pandemic, the number of sellers tripled on the platform, even more. And due to AI, there are less buyers, along with a bad economy, etc, the number of people buying is lower than before.

What that means is that obviously, less buyers and more sellers means a more restrictive way to manage sellers and their reputation. Pretty much every metric is checked, and people are also compared with their competitors when the success score is set as well. That means even if the success score based on metrics alone is good, if a competitor sells more than you and has better private reviews, you will have the score lowered a bit.

I think I already said a few times, if you offer people a great experience and maintain professionalism, that is more than enough. The problem is that a lot of seller are biting more than they can chew, they showcase themselves to be super professional, and then buyers are disappointed. Some don't leave public reviews, but they will share with Fiverr they had a bad experience via private reviews.

You could talk with the success manager if you have Seller Plus, to see if there are bad private reviews, or figure out what you can improve to rank stuff better.

After checking your account, if I were to guess any issues, that would be the fact you don't have a lot of orders recently, and what reviews are there are from repeat clients. Reviews from newer clients give more weight, and on top of that, the past 6 months of reviews matter. If others in your niche had more orders and reviews than you, I can see why you don't have impressions.

Hello

Sorry, I was away over the weekend

I think we have probably dissected Success Score enough at this point! I appreciate all the detail you have provided — it has given me a few new perspectives I had not considered before. That said, I still disagree on a few points, and that is totally fine, we do not have to see eye-to-eye on everything. If you are comfortable enough with this system, then I am truly happy for you. Personally, I am not a fan. I will either find a way to work with it or maybe go full Neo and try to dismantle Success Score from the inside of the Matrix 😄

Happy freelancing everyone!

Order Price showing in review

Recommended Posts

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Popular Posts

lucylawless709

vibronx

priyank_mod

Posted Images

Please sign in to comment

Topics