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Hello! I've been scrolling around trying to find an answer for why my client satisfaction has a strong negative impact. Multiple times, I've seen people mention that if an order auto-completes, it negatively affects your success score, and it seems that this is the case for me as well for the following reasons: 

: Over 99% of 5-star reviews, many returning clients, and lots of tips. However, I have a lot of auto-completed orders, especially since many of my deliveries are small in value (around $35 on average). Some clients don't feel the need to leave a review afterward (I've recently started reminding them to do so). 

: Strong negative impact on client satisfaction.

: Most of the time, I secure these orders through custom offers, so I have more interaction with the client before the order. Unlike my best-selling gig, where clients order directly, I rarely have auto-completed orders, and the clients are more chatty and active on the site. 

: Positive impact on client satisfaction.

: One gig has more auto-completed orders, while the other rarely does. I work the same way on both in terms of quality, providing bonus elements, and offering one of the best values on the market. I believe that one of the main reasons my client satisfaction is low on the best-selling gig is due to the auto-completed orders and the lack of interaction with the client, as minimal communication is needed for these smaller deliveries. (I already have a negative impact on effective communication, which I'm currently trying to fix by interacting more, even if it's not necessary.) 

I want to hear from others who have lots of auto-completed orders. Do you see a negative impact on your score? If so, what's the solution to this? I honestly think that as long as the client doesn't interact with the reviewing system, whether it's the public or private one, this inaction should remain neutral.
 
Cheers!
 Omar 

Does auto-completion affect client satisfaction score? 3 ways I could tell

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