Awaiting response or order cancellation- which is better option?

[foysalmunir]

I have an order awaiting for requirements for over 7 months. Regrading this, I contacted support for cancellation while making sure it does not affect my profile. They suggested I cancel through the Resolution Center. For my profile, they said this: "Please be advised that order cancelations affect accounts regardless of whether the cancelation was done via the Resolution Center or Customer Support."

I'm in dilemma. I don't like the fact that there's a pending task everytime I visit the site. My success score has fallen recently, and I'm not sure if this order is contributing to the decline. Should I cancel it on my own, at my own risk? Which option would be better for me?

[donnovan86]

7 minutes ago, foysalmunir said:

I have an order awaiting for requirements for over 7 months

I have inactive orders like that which are over 2 years old or so. They are inactive and there are no issues with them. Fiverr eventually cancels them automatically if they are very old. Sometimes the buyer continues with their order... 

[mmgutierrezfoto]

When the buyer does not send his requests or simply stops responding, you can request a cancellation through CS and the negative impact on the statistics is no longer valid. Is this still the case or has there been a change in the cancellation policies?

[imagination7413]

On 8/14/2024 at 1:29 PM, mmgutierrezfoto said:

or has there been a change in the cancellation policies?

I'll be honest: I can't remember where I read it, but I'm... 99% confident that I did read somewhere that 'yes' the policy changed. Though, that was also a fairly long time ago, so it could have very well changed again and I didn't notice.