Fiverr temporary disabled my account again.

[wordpresssp]

Well, I reached out to support regarding an issue where Fiverr was not accurately detecting my location when using my WiFi connection. Despite being in my country, it showed my login as coming from the USA(when logout and login again with the same connection, same device). However, when I used my mobile data connection, Fiverr correctly identified my location within my country.

Yesterday, I received an email stating that my account was temporarily disabled, requiring additional information to verify my ownership. I promptly provided the requested details, including scanned screenshots from both my laptop and mobile devices. Now, I'm in a long queue waiting for my account to be reinstated, which unfortunately means I might lose the clients I was in the process of securing deals with.

I’ve attached screenshots to clarify my point. When I log in using my WiFi connection, it shows my location as the USA, but when I log in using my mobile data, it correctly detects my location within my country. This is the issue I reported. 

Note: No VPN, No Proxy, etc.

[priyank_mod]

Possibly a technical glitch/bug at Fiverr's end in identifying our precise locations or WiFi provider is sending false data. 

I noticed a similar issue a few days back and just now cross-checked again - the platform shows me in a city I have never visited in my life (which is far far away from my current location). Though it's in the same country but definitely not accurate. 

@Lena @milos_siena - Can someone at the backend please check this?

Edited August 13 by priyank_mod

[wordpresssp]

12 minutes ago, priyank_mod said:

Possibly a technical glitch/bug at Fiverr's end in identifying our precise locations or WiFi provider is sending false data.

Yes, I reported this issue last month as well.

[ana_tomy]

Hi @wordpresssp, I've just checked this and I see that the issue is resolved and your account is active again. The team needed to check if the account was compromised in any, so that's why there was that Restricted status, just to make sure it's safe for you to use it now. If you have any additional dilemmas or issues, feel free to let the team know and they'll be happy to look into it all. Good luck 🍀

[onik_wp]

Sorry to here you, please contact fast with your internet provider to fix ip issue. if issue share if use personal ip. i think this issue fix.

[wordpresssp]

1 hour ago, ana_tomy said:

Hi @wordpresssp, I've just checked this and I see that the issue is resolved and your account is active again. The team needed to check if the account was compromised in any, so that's why there was that Restricted status, just to make sure it's safe for you to use it now. If you have any additional dilemmas or issues, feel free to let the team know and they'll be happy to look into it all. Good luck 🍀

Hi @ana_tomy yes my account has been reinstated and it's active now. Thank you!

[wordpresssp]

1 hour ago, onik_wp said:

Sorry to here you, please contact fast with your internet provider to fix ip issue. if issue share if use personal ip. i think this issue fix.

Thank you, Fiverr restored my account. 

[rupaly20]

6 hours ago, wordpresssp said:

Well, I reached out to support regarding an issue where Fiverr was not accurately detecting my location when using my WiFi connection. Despite being in my country, it showed my login as coming from the USA(when logout and login again with the same connection, same device). However, when I used my mobile data connection, Fiverr correctly identified my location within my country.

Yesterday, I received an email stating that my account was temporarily disabled, requiring additional information to verify my ownership. I promptly provided the requested details, including scanned screenshots from both my laptop and mobile devices. Now, I'm in a long queue waiting for my account to be reinstated, which unfortunately means I might lose the clients I was in the process of securing deals with.

I’ve attached screenshots to clarify my point. When I log in using my WiFi connection, it shows my location as the USA, but when I log in using my mobile data, it correctly detects my location within my country. This is the issue I reported. 

Note: No VPN, No Proxy, etc.

Please contact Fiverr support team, I think Fiverr support team will be more helpful for your problem. Thank you

[wordpresssp]

4 minutes ago, rupaly20 said:

Please contact Fiverr support team, I think Fiverr support team will be more helpful for your problem. Thank you

The issue has been resolved. Thank you!

[wordpresssp]

Update: Since my account was temporarily disabled and there was a warning of a level drop. Today account was reinstated but the level dropped later on and the account got flagged. I have updated the ticket regarding this issue. Further, @Lena @ana_tomy if you look at this matter to resolve ASAP.

Thank you!

[necramedia]

12 hours ago, ana_tomy said:

Hi @wordpresssp, I've just checked this and I see that the issue is resolved and your account is active again. The team needed to check if the account was compromised in any, so that's why there was that Restricted status, just to make sure it's safe for you to use it now. If you have any additional dilemmas or issues, feel free to let the team know and they'll be happy to look into it all. Good luck 🍀

Can i get help as well? I have been waiting for 12 days already... I verified my ID 4 days ago and once again i hear nothing while others get their accounts fixed in 4 days! My ticket: 11959198

Edited August 14 by necramedia

[wordpresssp]

5 hours ago, necramedia said:

Can i get help as well? I have been waiting for 12 days already... I verified my ID 4 days ago and once again i hear nothing while others get their accounts fixed in 4 days! My ticket: 11959198

Your account flagged too after restrictions?

[coffee_chan]

18 hours ago, ana_tomy said:

Hi @wordpresssp, I've just checked this and I see that the issue is resolved and your account is active again. The team needed to check if the account was compromised in any, so that's why there was that Restricted status, just to make sure it's safe for you to use it now. If you have any additional dilemmas or issues, feel free to let the team know and they'll be happy to look into it all. Good luck 🍀

I have the same issue as this guy. My account was just reinstated 8 days ago, but I've dropped a level from top rated to level 2. Until now my level hasn't been restored yet.  

[wordpresssp]

2 minutes ago, coffee_chan said:

I have the same issue as this guy. My account was just reinstated 8 days ago, but I've dropped a level from top rated to level 2. Until now my level hasn't been restored yet.  

Sorry, but my account got flagged after reinstated. 

[ana_tomy]

6 hours ago, necramedia said:

Can i get help as well? I have been waiting for 12 days already... I verified my ID 4 days ago and once again i hear nothing while others get their accounts fixed in 4 days! My ticket: 11959198

Hi there, I see that your account was reinstated yesterday, so please wait patiently to hear back from the team about flagged account. Also, let me just mention that there's no need to create new tickets on the same subject, there are 4 tickets at the moment, so they'll get closed and merged into one and please use that one only to communicate with the team, instead of creating new tickets as that may only slow the process down. Thanks for understanding and good luck 🍀

[ana_tomy]

1 hour ago, coffee_chan said:

I have the same issue as this guy. My account was just reinstated 8 days ago, but I've dropped a level from top rated to level 2. Until now my level hasn't been restored yet.  

Hi to you as well 🙂 

As you know, Top Rated sellers are manually selected and since your account is not actually flagged, it will be reviewed manually. I see that the team has already explained this and that they need an update from the relevant team in order to let you know more. Please wait patiently to hear back from them, as these account-related issues can't be resolved here. Thanks for your patience and good luck 🍀

[ana_tomy]

16 hours ago, wordpresssp said:

Update: Since my account was temporarily disabled and there was a warning of a level drop. Today account was reinstated but the level dropped later on and the account got flagged. I have updated the ticket regarding this issue. Further, @Lena @ana_tomy if you look at this matter to resolve ASAP.

Thank you!

Hi @wordpresssp, thanks for letting me know, rest assured the team is on this and will get back to you as soon as they get an update from the relevant team. Thanks for your patience, and good luck 🍀

[wordpresssp]

1 minute ago, ana_tomy said:

Hi @wordpresssp, thanks for letting me know, rest assured the team is on this and will get back to you as soon as they get an update from the relevant team. Thanks for your patience, and good luck 🍀

Thank you @ana_tomy for your response and for looking at this matter as well. 

[coffee_chan]

1 hour ago, wordpresssp said:

Sorry, but my account got flagged after reinstated. 

You mentioned your level dropped later on after your account was reinstated, which also happened to me.

25 minutes ago, ana_tomy said:

Hi to you as well 🙂 

As you know, Top Rated sellers are manually selected and since your account is not actually flagged, it will be reviewed manually. I see that the team has already explained this and that they need an update from the relevant team in order to let you know more. Please wait patiently to hear back from them, as these account-related issues can't be resolved here. Thanks for your patience and good luck 🍀

No, they did not explain that they'll be reviewing the account AGAIN for top rated qualifications, just that they'll be getting back to me. Why do I have to be evaluated again for top rated level? Is that a new SOP? Peg the level of top rated sellers down after their account was temporarily disabled and flagged for RESETTING A PASSWORD? It's absurd and demoralizing to think that I've been demoted to level 2 just because I reset my password. I do not mind being reevaluated based on my performance as a seller (my seller metric remains maxed on all stats btw), but demoting me a level and reevaluating me for top rated qualifications because I reset my password is dumb.

Edited August 14 by coffee_chan

[wordpresssp]

3 minutes ago, coffee_chan said:

You mentioned your level dropped later on after your account was reinstated, which also happened to me.

Correct, my level was not dropped to level 1 or level 0. Its completely dropped and the account flagged. 

[ana_tomy]

4 minutes ago, coffee_chan said:

You mentioned your level dropped later on after your account was reinstated, which also happened to me.

No, they did not explain that they'll be reviewing the account AGAIN for top rated qualifications, just that they'll be getting back to me. Why do I have to be evaluated again for top rated level? Is that a new SOP? Peg the level of top rated sellers down after their account was temporarily disabled and flagged for RESETTING A PASSWORD? It's absurd and demoralizing to think that I've been demoted to level 2 just because I reset my password.

Sorry for the misunderstanding, as I didn't say that it will be reviewed again for the Top Rated level, I just said that there's an ongoing review, and as soon as the relevant team updates the CS team, they'll let you know. They did let you know that they're waiting for an update, so that's all you can do as well when it comes to this matter. I'm sure any remaining issue or dilemma will get resolved, and feel free to direct all the questions you have to the CS team.

[necramedia]

15 hours ago, ana_tomy said:

Hi there, I see that your account was reinstated yesterday, so please wait patiently to hear back from the team about flagged account. Also, let me just mention that there's no need to create new tickets on the same subject, there are 4 tickets at the moment, so they'll get closed and merged into one and please use that one only to communicate with the team, instead of creating new tickets as that may only slow the process down. Thanks for understanding and good luck 🍀

There would be no need for me contacting you guys again after making me wait for 2 weeks, now my seller account is reinstated, but my level has dropped as well! I was about to hit Level 2.

[wordpresssp]

Update: The FLAG has been removed from my account. Now waiting for the system to update my account completely and my level as well.

 

Thank you all of you and especially @ana_tomy for looking into this matter.

[ana_tomy]

On 8/15/2024 at 10:26 AM, wordpresssp said:

Update: The FLAG has been removed from my account. Now waiting for the system to update my account completely and my level as well.

 

Thank you all of you and especially @ana_tomy for looking into this matter.

Amazing news, glad to read it was all resolved 😊

[ana_tomy]

16 hours ago, hira0_0 said:

Hi Fiverr Team @Lena @ana_tomy @Kesha @milos_siena

I’m facing the same issue and have been in contact with the support team for the past 8 days, but unfortunately, I haven’t received the help I need. I’ve worked hard to achieve my Level 2 badge, and it’s disheartening to see it at risk. Please, I’m asking for your assistance to resolve this issue and restore my badge. Your support would mean a lot to me.

Thank you.

Hi @hira0_0, sorry to see your account got flagged, sadly there's nothing to be done as CS team already addressed this multiple times and explained that the decision is final. I see that you keep creating new tickets on the same subject, and that won't help either. I wish we could to something about it, however our options are limited and in this case there's no way to change the team's decision. Good luck 🍀