Is the Fiverr team not responding to sellers now?

[seowithsofia]

I had a issue with fiverr and made a ticket, its been 2 dayss and I haven't gotten any response from the Fiverr customer support team. They usually reply under 12 hours. But I feel like I am being completely ghosted by them. Ive sent multiple msgs to get noticed but no luck, They arent replying at all! I opened a new request regarding the issue but it was closed automatically,

Can someone from fiverr support please help me out? I thought I was supposed to get some sort of priority support after buying the seller plus subscription

[donnovan86]

7 minutes ago, seowithsofia said:

I opened a new request regarding the issue but it was closed automatically,

You shouldn't make multiple requests.

As for the response time, it can take many days sometimes due to them having a lot of work on their plate. 

[seowithsofia]

1 minute ago, donnovan86 said:

You shouldn't make multiple requests.

As for the response time, it can take many days sometimes due to them having a lot of work on their plate. 

Oh i see, ive been using it over an year and they reply in a day so I thought maybe it was my issue,
Thanks ill wait for their response!