Can Fiverr Support break their own TOS?

[cyberhero]

Hi Dear Members, i have a question can Fiverr Support, Trust & Safety team or any relevant depertment can break their own written Terms & Condition?

[smartdezigns]

4 minutes ago, cyberhero said:

Hi Dear Members, i have a question can Fiverr Support, Trust & Safety team or any relevant depertment can break their own written Terms & Condition?

Hi too. Why are you asking this? Anything happened?

[cyberhero]

1 minute ago, smartdezigns said:

Hi too. Why are you asking this? Anything happened?

Hi, Yes very bad & disturbing traumatic circumstances, My account got disabled for a false reason that i am selling with intent to increase my ratings, I have more than 900+ Reviews & 95% repeat buyers rate, I request support to provide me only Order Numbers, & Buyer names & i will easily explain that each & every order is REAL & i have provide some evidences such as Order Numbers Buyers name to show my intentions about ratings, whenever i got review from clients mostly time i didn't review them back so buyer review will be public after almost a month or sometimes in 14 days, If my intentions are to increase ratings i should immediately provide ratings & make that public i hope this explain my intentions about rating plus i provide many buyer names & order numbers i have doubt that system falsly flagged some orders because few clients provide multiple times same requirements but my all delivers always unique i offer SEO services so every backlink url is different in delivery file,

 

Customer support forcing me to accept this decision without providing me details why is this not unfair? i have a experience 8 months ago system falsly flagged my message ( Standard Package is for $25) & i got warning when i create ticket support said they have twicely review & this warning is issued correctly & after few hours when i found this message flagged i provide them screenshots & explain that whats wrong i type in this message that violates TOS & i got warning so then they removed warning after this type of experience how should i trust relevant team decision 😞

[smartdezigns]

@ana_tomy or @Lena Possible to check OP's case?

[donnovan86]

2 hours ago, cyberhero said:

, I request support to provide me only Order Numbers, & Buyer names & i will easily explain that each & every order is REAL & i have provide some evidences such as Order Numbers Buyers name to show my intentions about ratings, whenever i got review from clients mostly time i didn't review them back so buyer review will be public after almost a month or sometimes in 14 days, If my intentions are to increase ratings i should immediately provide ratings & make that public

What I assume customer support says is that either you had very similar or identical reviews from customers, or they tracked the IPs, usually there is a reason why this happens. Because it doesn't seem like an automated ban, someone from Fiverr caught onto this most likely and it seems like a manual ban. Who knows though, maybe someone from Fiverr can help. But if they said the decision is final, usually it is.

 

[cyberhero]

1 hour ago, donnovan86 said:

What I assume customer support says is that either you had very similar or identical reviews from customers, or they tracked the IPs, usually there is a reason why this happens. Because it doesn't seem like an automated ban, someone from Fiverr caught onto this most likely and it seems like a manual ban. Who knows though, maybe someone from Fiverr can help. But if they said the decision is final, usually it is.

 

Hi I understand, But as working on Fiverr since 2019 seller doesn't have right to get details & explain to get back account?

[cyberhero]

Currently instead of replying they are making my ticket status solved, only 1 ticket is open & i am not getting any reply since 2 days & they are changing status to solved after every few hours, it's clearly explaining that they are breaking there own TOS Customer support is created to assist user not to force or blackmail 

[cyberhero]

1 hour ago, donnovan86 said:

What I assume customer support says is that either you had very similar or identical reviews from customers, or they tracked the IPs, usually there is a reason why this happens. Because it doesn't seem like an automated ban, someone from Fiverr caught onto this most likely and it seems like a manual ban. Who knows though, maybe someone from Fiverr can help. But if they said the decision is final, usually it is.

 

They also mentioned user have chance to appeal how can i appeal if i didnt get details from Fiverr relevant team, 8 months ago i got false warning i created ticket but they said they have reviewed twice & warning issued correctly when i sent them screenshot that system mistakenly flag messages they removed the warning but this time how should i create proof if i don't have order numbers, Fiverr team should give me Order Numbers & Buyers Name for flagged orders & i will sent them delivery files or evidences those clearly explain all orders are REAL then decision can be change becaues its mentioned

[Lena]

Hello once again @cyberhero 

Our Customer Support provided detailed explanations in the email connected with ticket #11944223. I also explained in our messages, that your inquiry was reviewed thoroughly multiple times and responded to. There is no additional information or assistance to provide on this particular issue.

We appreciate your understanding.