How does success score works?

[balajiventures]

Hi everyone, 
My response rate is 100% and all my clients are highly satisfied with my work with an average rating of 5.0. Then why is Fiverr's AI giving me a success score of 4 and telling me to work on areas like "Effective Communication" and "Client Satisfaction".

Can anyone please explain this?
Thanks
 

 

Edited August 9 by balajiventures

[donnovan86]

11 minutes ago, balajiventures said:

Then why is Fiverr's AI giving me a success score of 4 and telling me to work on areas like "Effective Communication" and "Client Satisfaction".

That's what you see and it's just a part of the info. There are metrics that Fiverr keeps private, with private reviews being a prime example. And those are extremely important.

 

[vickiespencer]

57 minutes ago, balajiventures said:

work on areas like "Effective Communication" and "Client Satisfaction".

These posts by Fiverr staff may help you improve in those areas. I have made Qrs of most of them, which I modify for each buyer's situation. 

https://community.fiverr.com/forums/topic/319359-wrong-package/

 https://community.fiverr.com/forums/topic/319358-unresponsive-buyer/

 https://community.fiverr.com/forums/topic/319357-delivery-message/

 https://community.fiverr.com/forums/topic/319356-status-update /

 https://community.fiverr.com/forums/topic/319352-order-details/

 https://community.fiverr.com/forums/topic/319324-first-contact/

Edited August 9 by vickiespencer

[mandyzines]

13 hours ago, vickiespencer said:

These posts by Fiverr staff may help you improve in those areas. I have made Qrs of most of them, which I modify for each buyer's situation. 

https://community.fiverr.com/forums/topic/319359-wrong-package/

 https://community.fiverr.com/forums/topic/319358-unresponsive-buyer/

 https://community.fiverr.com/forums/topic/319357-delivery-message/

 https://community.fiverr.com/forums/topic/319356-status-update /

 https://community.fiverr.com/forums/topic/319352-order-details/

 https://community.fiverr.com/forums/topic/319324-first-contact/

None of those links seem to be working.

[priyank_mod]

7 minutes ago, mandyzines said:

None of those links seem to be working.

They are all part of Seller Plus Premium Member Lounge on the forum. 

[creative_howl]

Long story short: nobody knows how the SS system works.

There's no clear documentation and guides on this topic. And somehow we are okay with that (apparently).

"private review" is a long stretch in my opinion. If someone is happy with what they got at the end of the order and leaves a positive review, means they are happy 🧐 right? idk, you tell me.

If only an AI can identify the happiness level of a human being by scanning a bunch of messages.

Anyway...

I highly doubt that someone will post a positive public review and a negative private review unless you do something like threaten to delete them from the matrix lol.

[vickiespencer]

12 hours ago, creative_howl said:

I highly doubt that someone will post a positive public review and a negative private review

That is true, but they may not leave any public review and leave a poor private review.