Delay in CS

[sr_creations69]

I have fiverr seller plus  standard subscription but still its been 2 days my Query in Customer Support is OPEN. No one is responding. Why? As fiverr plus says priority customer support

[salmaanbhai]

Dear @sr_creations69
Please, be patient. Now there is much pressure on those who provide customer support.
They will provide the desired solution to your problem if they find a loophole. Thank you.

[Lena]

Hello @sr_creations69 

15 hours ago, sr_creations69 said:

No one is responding. Why?

Yes, it is true that as a Seller Plus Standard member, you have a priority with our Customer Support. Please understand that we are currently dealing with a high volume of tickets, so there may be a slight delay in our response. We apologize if this caused any inconvenience. As you said, your ticket is open and is currently being handled by our Customer Support. Rest assured that they will reach out to you soon. Please refrain from opening additional tickets as it will be difficult to keep up with multiple requests.

Thank you for your understanding and patience.

[helali009]

Have some patience. 

[sr_creations69]

@Lena i understand that but why they are closing my tickets again and again by marking it solved?  Thats the main question

[Lena]

15 hours ago, sr_creations69 said:

@Lena i understand that but why they are closing my tickets again and again by marking it solved?  Thats the main question

Hello again @sr_creations69 

The ticket #11973405 is open and is being handled by our CS. They have replied already so please check your emails. If your original ticket is open all additional tickets you open with the same inquiry will be automatically closed or merged with the original one. That is why it is important to refrain from opening new tickets.